Best Buy offers a wide selection of electronics and appliances, making it a popular destination for tech needs. Customers generally appreciate the helpfulness and knowledge of some staff members, especially those who take the time to explain products and assist with choices. For example, one employee provided detailed information about TVs and helped find the perfect Samsung QLED, resulting in a satisfying purchase. The Geek Squad team is also highly regarded; one associate was described as very knowledgeable, courteous, and helpful, providing excellent technical assistance. Additionally, staff members are often quick to help with specific requests, such as finding a larger digital picture frame or a USB drive, saving customers time and stress. However, the shopping experience can be inconsistent. Several reviews mention a lack of staff or slow service, with some employees appearing unhelpful or disengaged. In some cases, customers faced difficulty locating items or received incorrect information about product availability, leading to frustration. Overall, while there are positive experiences with knowledgeable employees and good service, the store's staffing and responsiveness are often seen as lacking.
