Brooks Brothers, America's oldest retailer, has been a leader in classic American sportswear and tailored clothing for over 200 years. Known for its iconic Oxford Cloth Button-Down shirt and high-quality suits, dress shirts, and chinos, Brooks Brothers aims to provide a top-notch shopping experience both online and in-store. Many customers appreciate the helpful and knowledgeable staff, often highlighting individual employees for their exceptional service. For instance, one customer praised Mila Langer for going above and beyond to ensure they were fitted for a wedding in a timely manner, even coordinating with other stores to provide the needed items. Another customer had a positive experience with a different staff member who assisted them in selecting a new suit and securing great deals on shirts. While the majority of reviews reflect satisfaction with the store, one mention indicated a less favorable experience with a specific employee. Overall, Brooks Brothers is recognized for its quality products and dedicated customer service, making it a preferred destination for men's clothing.
Excellent customer service by Melba, would definitely come again.
May 2023
I'm only giving 4 stars because I could find the shirt I was looking for but the staff was very friendly and tried to find the right shirt and tie for me. unfortunately, nothing matched the outfit my bride had picked out.
May 2023
Love the brand. This location staff is awesome and helpful except Roger. They should get rid of him. Told me they didn’t have my size in suits 43S. Was about to leave but then decided to browse and another staff helped me. Ended up buying more than 1K worth stuff. No thanks to Roger.
