Brooks Brothers, America's oldest retailer, has been a leader in classic American sportswear and tailored clothing for over 200 years. Known for its iconic Oxford Cloth Button-Down shirt and high-quality suits, dress shirts, and chinos, Brooks Brothers aims to provide a top-notch shopping experience both online and in-store. Many customers appreciate the helpful and knowledgeable staff, often highlighting individual employees for their exceptional service. For instance, one customer praised Mila Langer for going above and beyond to ensure they were fitted for a wedding in a timely manner, even coordinating with other stores to provide the needed items. Another customer had a positive experience with a different staff member who assisted them in selecting a new suit and securing great deals on shirts. While the majority of reviews reflect satisfaction with the store, one mention indicated a less favorable experience with a specific employee. Overall, Brooks Brothers is recognized for its quality products and dedicated customer service, making it a preferred destination for men's clothing.
Wonderful service getting exactly the right sizes for my son, the sales associate Jen knowledgeable and helpful and went above and beyond to help us!
March 2026
Excellent customer service by Melba, would definitely come again.
May 2023
I'm only giving 4 stars because I could find the shirt I was looking for but the staff was very friendly and tried to find the right shirt and tie for me. unfortunately, nothing matched the outfit my bride had picked out.
