Apple Pheasant Lane is a well-regarded store known for its helpful and patient staff. Many customers have shared positive experiences, highlighting exceptional service from team members like Rayssa, Regina, and Bri. Customers appreciate how staff members guide them through processes, such as transferring data to new phones and assisting with repairs. One reviewer noted how quickly staff responded to distress over potential data loss, providing reassurance and assistance to recover cherished memories. Visitors also enjoy the nostalgic atmosphere, mentioning old arcade games that add to the experience. While some have faced challenges with disorganization and longer wait times, the overall sentiment remains positive regarding the staff's friendliness and knowledge. The store is committed to ensuring customer satisfaction, even accommodating those without appointments and going beyond expectations, such as replacing phones at no extra charge. Despite a few operational hiccups, Apple Pheasant Lane is a favorite destination for those seeking reliable help with their Apple devices.
Darren and Kim were great to work with. My daughter’s phone crashed over the weekend and they fixed it for us. Would definitely recommend them. Thanks again
March 2026
Went to to get technical help on software issues with my new MACBOOK AIR, and was lucky enough to have an 8 year store veteran help me solve my problem. He was courteous, friendly, professional and highly tech savvy!!
February 2026
I traded in my old Apple Watch here and bought a new one, staff was very nice and friendly.