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“What an amazing store and experience, Dana was outstanding with his customer service skills and helping my whole family with their phones. I have been with T Mobile for 10 years and could not be happier with the service I have received. I would recommend this store to everyone.”
“Kevin was very helpful with troubleshooting and running tests with my modern gaming pc. Can’t recommend enough, he helped me with problems I had been dealing with for months. Highly knowledgeable and fantastic service.”
“Raymon was great! We had a lot of questions and changed our mind about 5 times! I have never had a pleasant experience upgrading a phone and always dread this process but it was actually enjoyable! Very much recommend this location and ask for him!”
“Switched to T-Mobile after a disaterous run with Verizon. Joe and his team have great experience and service acumen. Joe and his team went above and beyond to provide me with exceptional service, helped me to push my rebates, and discounts through and cut my bill $75 bucks a month with the same service and features.
I drove from Boston to save on taxes, but I will continue to return to this store because of the level of service Tuscan Village provided, as well as the experience store itself.
This is a shining example of how every customer should be treated.”
“I went in for an upgrade and Angel helped me out. He made everything nice and easy and answered all my questions before I could even ask them. Will definitely recommend him to friends and family for future business”
“These folks turned a horrendous experience at another T-Mobile store, that was less than a mile away, and make leaving Verizon simple and fun! Very busy on Sunday so I would recommend coming in during a week day.”
“I could not find the review that I posted. I made a mistake on that review it was not Tarboro store. It was the Greenville store that let someone make a purchase on my account it has been a week now and I've got the runaround from the 611 number the fraud department etc. and the only person that has kept their word and try to help me fix anything is Dexter in the Tarboro store and he had nothing to do with the situation so my apologies to you Dexter for putting the wrong store down and thank you Dexter for reaching out and keeping your word and explaining so much more to me. My apologies for making a mistake about the store.”
“This T mobile store is different from any other T mobile location we have ever been to. The employees there even the manager go out of their way to help you out ,specifically Stephanie , there are no words to describe how wonderful she is.
Great person, very professional, helpful , and the nicest thing about her is that She makes you very comfortable even if you run in to some difficulties , she goes out of her way to help you out and is the reason we keep coming back to this location.
My family and I we just want to say to her Thank you so much.???”
11AM - 5PM
199 Plain St, Lowell
Internet Service Providers
“Unable to connect devices to xfinity modem/router ethernet port. Online chat is not useful and will not pass control to technicians.
Luckily phone chat worked and set up device swap. The actual device swap is quick and painless - in and out tge store in a minute or two.”
“James , george, hass edianis... thank you for your expertise help with setting me up with my new phone . I highly recommend your mobile store on chelmsford street Lowell mass. I so much appreciate all of your help”
“I went into the Londonderry Verizon twice in the last week. Jenna helped me save 40% on five items and switch two phones from xfinity to Verizon and activate a new line purchase.. I also worked with Steve who helped me trade my old phones in, get my rebates and sign up for my programming.. both representatives were very knowledgeable and professionals, waiting on a 60 year old guy who isn’t that technological savvy.. they were a gods end and gods gift to the elderly.. they deserve a bonus and should be running the store..”
“I went to this Verizon location today because I needed to sort out my account that had many issues. Mike worked with me for two hours and after multiple calls to customer service he was able to straighten everything out. He is definitely a seasoned veteran when it comes to dealing with all the ins and outs of the company. Mike was a pleasure to work with and I would recommend anyone that needs help with all things Verizon visit this location and ask for Mike!”
“Very good service. Very busy and so there was a wait -albeit it was a Friday noon hour…
Tony LeBlanc was terrific - professional, helpful and friendly”
“I stopped into this location on 05/10/2024 a little after 5:00pm or so. When I walked in I took a moment to find an employee by looking around and Raphael immediately noticed me and asked what he could help me with. I explained that I wanted to pay off my monthly phone bill, pay off my old iPhone 13 Pro (which broke a few days prior), and get the new iPhone 15.
He right away said that yes, we could do that. He directed me to pay my bill at a kiosk while he was arranging what was needed for my other requests. I had a little bit of trouble finding out my full balance, and he looked it up on the spot on his tablet and told me the full balance for me to type into the screen and make my payment.
Next, he told me that he was ready to start next steps and that he would return shortly with a quote. He returned in a timely manner and broke down all parts of the quotes, and answered all of my questions with easily understood elaborations.
He helped me set up my new phone in store, again answering my questions the entire time. It took around 20-25 minutes for my new phone to finish backing up from my old phone. During this time period he was very friendly and we shared a pleasant conversation, while he helped me through the different steps needed.
If you’re reading this before going into the store, request Raphael immediately! 10/10”
“Went to xfinity to return modem changed plan got new modem. Was waited on quickly all went well. Woman there was very helpful. I was in and out. Also returned 2 boxes and remotes.”
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“Angel helped us move 5 lines over from T-mobile and add a new line. As impatient as our 3 kids were, it never phased him. He accommodated us better than we could have hoped and we will be going back to him for all upgrades, issues, and questions that we may have going forward. He made our first interaction with Verizon as positive as it could have been.”