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“Steve has been AMAZING in helping us with all of our phone issues/questions. Very knowledgeable in every aspects!!
Disappointed to see that the store is no longer a “Corporate” store though. But won’t sway me from coming back.
Always a good experience here!!”
“What an amazing store and experience, Dana was outstanding with his customer service skills and helping my whole family with their phones. I have been with T Mobile for 10 years and could not be happier with the service I have received. I would recommend this store to everyone.”
“I love this location! The staff is efficient and consistent. They work well as a team which helps with the wait for assistance. They are always busy, but never make you feel rushed. They are also very knowledgeable. Some of my top go to's.... Anthony, Christian, and Kiana! I leave feeling accomplished and never taken advantage of! Thanks Guys!!!!”
“Quick service and they helped ease my mind about security concerns I had. Identify theft is a headache and then some. The time and work it takes to safeguard after experiencing that numerous times is quite time consuming and frustrating. T-Mobile made everything go smoothly and ease my concerns with empathy, professionalism and privacy. Thank You, Scott!”
“I lost my phone in the Boston Harbor. Came into Salem Verizon to get a new phone. Tony helped in the best way. He turned what was a very bad day into something good. I usually go to the Verizon in Nashua, but I now return to Verizon in Salem.”
“Everyone at this store was knowledgeable, patient and courteous. Helped us get away from Verizon and got all phones hooked up and running. Now we are saving money and getting better service!”
“My custom build PC was having problems and then wouldn’t turn on. Took it in and Kevin had it apart and diagnosed within 10 minutes. Bought a new power supply and he installed it for me in under 30 minutes. Fantastic service.”
“If i could find the survey I would sent a positive one, but since I can't find it, this is the only place I can tell anyone that the people working here always help me out and aren't pitching me anything, they arent up-selling me, they've been helpful the past 5 visits over the years, particularly Jason I believe his name is - who helped me out twice, and the man who helped me with picking headphones today, David. Appreciate you guys being helpful and genuine, not just what people imagine of a typical salesman. These men deserve raises, thats all I'm saying.”
“Gilberto and Tristan were phenomenal! They were both very knowledgeable, patient, and had excellent customer service skills. They made the experience easy and enjoyable from start to finish. I would highly recommend them to anyone looking for great service. Thank you, Gilberto and Tristan!”
“I went to add a new phone to my plan ! After a stressful day Ivan helped to get me in the que and get my phone asap , unlike xfinity in Salem I was greeted + gave a SOLUTION thank you so much !!!”
“These folks turned a horrendous experience at another T-Mobile store, that was less than a mile away, and make leaving Verizon simple and fun! Very busy on Sunday so I would recommend coming in during a week day.”
“I made a HUGE mistake. I switched my Verizon service to Xfinity to save a couple dollars and it was the worst service I ever had.
I tried to reinstate my service with Verizon and it was not as easy as I thought to do on my own. Now I am here sitting in the Verizon store for going on 3 hours and I am not mad or frustrated at all. These managers have been on the phone for this entire time trying to help me resolve something I would have not been able to resolve myself. I am listening to them repeating the same processes over and over, and multiple people helping at times. If I was any one of them my head would have exploded by now, however the store manager and his team are patient and knowledgable and when he is almost back at square one he keeps on going to help me.
I am not even sure if I am able to reinstate my service yet, but this review still stands. They are doing EVERYTHING they possible can to serve me as a customer that this store is going to gain probably nothing from because I am not buying anything and they are still giving me this time. I just want to say thank you to the Nashua Verizon store and share my experience because I literally cannot believe how far they are going to help me even letting my dog come in. I will always give my business to this store and I believe they deserve your business as well.”
“I went to the T-Mobile on Chelmsford St and was helped by Hasseka. She very Professional, Knowledgeable, patient and very kind. She took the time to explain and help me with all questions and problems with my new Internet service and connections to the entertainment. I give a 10 star review for all she did to help. Thank You T-Mobile having employee like HASSEKA!”
“The place is well kept and clean. The staff are welcoming and service is given promptly. They also do a good job of explaining a customer's options in regard xfinity products.”
“I’m giving this five stars to this store which is a contracted store, it’s not actually Xfinity. Xfinity is a real pain in the butt to work with, but this store made it less of a pain to make changes to my Xfinity plan.
Prior to coming here, I had tried via Xfinity online chat and calling Xfinity over the span of two days, but just couldn’t get it done for some reason. I came into the store and got it done fairly quickly.”
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“Just recently purchased 3 new phones and an Apple Watch from this store and was helped by Cody. I cannot say enough great things about the experience. Cody led us through the entire process and was extremely knowledgeable about any questions I had. Highly recommend going here for your wireless services.”