The AT&T Store in Rochester is known for its exceptional customer service and a wide range of products, including phones, tablets, smartwatches, and connected devices from popular brands. Customers appreciate the flexibility of wireless data plans, including prepaid options with no annual contracts or credit checks, as well as unlimited data plans that come with AT&T’s nationwide 5G service. Many reviews highlight the dedication of the staff, such as the store manager, who demonstrated persistence and empathy while resolving technical issues for customers. One customer shared a positive experience with a staff member who went above and beyond to transfer important texts from an old phone, showcasing her patience and expertise amidst a busy store. Another customer expressed satisfaction after switching from a competitor, noting lower rates and better service with AT&T. Overall, the Rochester AT&T Store is recognized for its knowledgeable and hardworking staff who are committed to providing quality service, making it a reliable choice for both new and long-term customers.
Me and my husband went into the AT&T store at the ridge today to look into the option for first net for our phone plans, and the gentlemen Nate that works there was so helpful, patient and answered all our questions we had. Even with people coming in he helped them as well and made sure to make us all feel important.
October 2025
Thanks to Alan at Rochester ATT. He held it together alone with numerous customers waiting. Thanks Sir...
August 2025
MADDY at this store helped me (a limited skill Senior) quickly and successfully a few weeks ago with my ATT account cell phone. Now NO ONE has answered the phone recently! What happened? Will go tomorrow (Saturday) with new email issue. hopefully, Gail Yvon
