The Verizon store in Rochester provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery where available. Reviews highlight a staff that is knowledgeable, friendly, courteous, and professional. Employees are noted for going above and beyond, never rushing, thoroughly answering questions, and ensuring customers understand everything. Multiple reviews mention excellent, helpful service for resolving issues with devices, services, or bills, often describing it as easier than using online call services. The team is recognized for handling time-sensitive problems and providing a highly recommended experience. Many customers state they will go out of their way to visit this location, which represents Verizon very well.
