The AT&T Store in Rochester is known for its exceptional customer service and a wide range of products, including phones, tablets, smartwatches, and connected devices from popular brands. Customers appreciate the flexibility of wireless data plans, including prepaid options with no annual contracts or credit checks, as well as unlimited data plans that come with AT&T’s nationwide 5G service. Many reviews highlight the dedication of the staff, such as the store manager, who demonstrated persistence and empathy while resolving technical issues for customers. One customer shared a positive experience with a staff member who went above and beyond to transfer important texts from an old phone, showcasing her patience and expertise amidst a busy store. Another customer expressed satisfaction after switching from a competitor, noting lower rates and better service with AT&T. Overall, the Rochester AT&T Store is recognized for its knowledgeable and hardworking staff who are committed to providing quality service, making it a reliable choice for both new and long-term customers.
We dealt with Alan who is usually in Sanford. He stayed late to ensure he got my wife and I taken care of and switched over to AT&T from verizon. Excellent customer service.
April 2026
Nate was very helpful and rin was also very helpful great people
January 2026
Walked in and was immediately was taken care of from Madison. She was very kind and so very helpful. Highly recommend to visit this store. The people were great
