Best Buy is a store where experiences can vary greatly. For many, it is a great place to purchase electronics like TVs and refurbished laptops. Customers report finding excellent refurbished devices, such as MacBook Pros and MacBook Airs, that feel brand new and run splendidly, often at an excellent price point. The Geek Squad certification provides piece of mind, making it a recommended spot for college students. Helpful staff members can provide fantastic, patient assistance, clearly answering questions and offering different options to customers. In urgent situations, such as a smashed phone, employees are noted for their efficiency, getting customers a replacement phone ready quickly. However, other reviews describe poor customer service, with some staff appearing disengaged and unhelpful. Customers report feeling like an inconvenience, with employees more interested in conversations than assisting. Some employees direct customers elsewhere rather than helping. Despite this, positive notes include a phenomenal bathroom with automatic toilets and amazing water pressure.
I had a fantastic experience at this store! The staff was super helpful and knowledgeable, guiding me to just what I needed. Great selection of electronics, and I love how they often have the latest gadgets in stock.
April 2026
I bought a tv. It worked. I wasnt hassled and was helped pretty quickly. Overall great experience.
March 2026
Just like any other best buy, sometimes you find good deals. Nothing special but good in a pinch of you need PC hardware in a pinch and don't mind paying extra.
