Apple Rockingham Park provides exceptional and amazing customer service. The staff is very attentive, helpful, personable, and informative. Service is quick and employees provide top-notch assistance with device repairs, purchases, and transferring data. They are patient and skilled, even performing complex tasks like backing up data from badly broken phones. The store itself is fine.
However, the mall location is problematic. The surrounding environment is described as horrible, with concerning activity outside and inside the mall. An armed police officer is on duty at the store. A strong suggestion is for Apple to move to a better, safer location where clients would not worry about security. Despite the mall's issues, the store's service experience is so good it compels customers to write positive reviews.
All I can say was that we had an appointment at 5:30 and we left at 8:22. It was a terrible experience.
September 2026
Shawn provided stellar service with helping me assess the purchase of a new Apple Watch and if I needed a new iPad mini yet. A+ representative Shawn is!
September 2026
I wanted to buy several items the last time I was there. I knew what I wanted and it was going to be a quick transaction. I had to wait around 45 mins until someone attended me.
