IM Wireless is a Verizon authorized retailer with stores in Massachusetts, New Hampshire, and Maine, known for excellent customer service and a smooth experience. Customers appreciate the easy process when switching cell providers and commend staff like Nelson Diaz for going above and beyond, including staying past closing hours to ensure phones are properly set up and contacts are transferred. Nelson’s helpfulness and professionalism receive high praise, making the overall experience enjoyable. The staff are friendly, helpful, and dedicated to customer satisfaction. Overall, IM Wireless stands out for its quality service, attentive staff, and commitment to making sure customers leave satisfied with their new devices.
Nelson was so fun to work with. He was very knowledgeable about our plan and the phones.
July 2024
Nelson was knowledgeable and helpful! He answered all of my questions.
July 2024
Nelson was so amazing! He was very knowledgeable and very patient with me. My hesitation on upgrading my Galaxy 7 was very clear but Nelson assured me that he will walk me through the process and make sure I left with confidence and security with the Galaxy 24! Thank you so much, Nelson, I appreciate your kindness and... read full comment
