IM Wireless is a Verizon authorized retailer with stores in Massachusetts, New Hampshire, and Maine, known for excellent customer service and a smooth experience. Customers appreciate the easy process when switching cell providers and commend staff like Nelson Diaz for going above and beyond, including staying past closing hours to ensure phones are properly set up and contacts are transferred. Nelson’s helpfulness and professionalism receive high praise, making the overall experience enjoyable. The staff are friendly, helpful, and dedicated to customer satisfaction. Overall, IM Wireless stands out for its quality service, attentive staff, and commitment to making sure customers leave satisfied with their new devices.
Brandon was patient and helpful setting up our new phones making it an easy process.
April 2026
I’ve had my fair share of experiences buying phones, especially with Verizon. This was by far the best experience. Nelson was great at listening to what our needs were and addressing them to the best of his abilities. A++ customer service. We will definitely return for future purchases!
April 2026
Stopped in for a phone upgrade and account adjustments. The whole experience was a pleasure thanks to Nelson. He was very personable and made everything a breeze. Will 100% recommend him should the opportunity come up.
