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“Nick, an associate at the UPS store in Derry is a very professional employee...helpful, polite. knowledgeable and responsive. He went out of his way to help solve a shredding problem despite the fact that there was a long line of customers waiting for his attention. UPS is very lucky to have him on their Team!”
“In my family they had sent Rep. Don to different places. Until this company arrived that is highly responsible, with experience in the shipping area, quality in service, and the best prices we have found. We feel 100% safe with our merchandise in the hands of LOS LEONOR CARGO EXPRESS”
“Used their digital fingerprint service after I got an appointment via Printscan. Staff was knowledgeable and the system was clean with dummy proof instructions. Quite happy they offer this service, just wish it was further north. Two hour drive one way. Worth it though.”
“Mixed up and technologically challenged, I had to ask for help from an attendant at Staples. I needed to print some important documents. I had a 'code', but somehow things kept getting mixed up and just could not get these papers printed! When I asked the young man for help, he came over, explained the one mistake I made (not sure that was true), but with a smile on his face, he magically made the 12 pages of documents appear! He was kind and I learned just what needed to be done for the next time. Not as difficult as I thought , and I think I might be able to do it on my own next time. I'm happy and a bit smarter..”
“I go to this store for the usual items it's usually well-stocked and easy to navigate. Today I visited for passport photos and shipping and it was terrific. Everyone was so helpful, with a special shout-out to Molly and Ritchie for their assistance, plus my photographer.”
“Terrific salespeople. Walked me to items I couldn't locate. Explained ways to save even more with current offers. Helped me load the app. All were friendly and demonstrated patience and curtesy throughout our interactions.”
“I live in the city and usually ship things in the city. this usps trip was one million times better than any city usps experience. it made me consider moving back out to the suburbs.”
“This is an excellent UPS store based on my experience. Lauren tries to keep everything moving even when the line is long. She personally packed up 40 pieces of antique stemware that I had to send out and made sure it was safe and sound. I have also used the notary here and they are very patient and helpful. 5 Stars!”
“For me, Maggie and the Postmaster himself went above and beyond (at least 45 min) in helping me out with my postal issue. Thumbs up from me and 5 stars to you Maggie.”
“I had 0 knowledge of how to send a mail but there was this lovely Indian woman, she explained everything clearly and was patient with my explanation. She also spoke with great manners such as please and thank you. Great job to her and the office”
“I ordered a wood chipper that was being shipped to my residence in NH from Las Vegas. It took a little while for the item to travel across the country, due to weather, transfers, etc., but as soon as it arrived at the terminal in Massachusetts, I was contacted and a scheduled delivery day and time set up. The driver (Hector) and his helper arrived punctually, early in the AM the morning of the date agreed on. He was very friendly, considerate, professional, and did not leave until he was sure I was satisfied with the product and placed it exactly where it was convenient for me. Although the delivery person works for a company sub-contracted by Estes Express to deliver items for them, I could not be more happy with my delivery and great job Hector did!”
“The ladies here, especially Paula, are extremely helpful and kind! Depending on what I’m sending, I am usually in and out of there in less than 10 minutes as well.”
“Wonderful customer service. Went in for passport renewal for the first time and Tom was amazing, he helped me and family get everything sorted. He was patient, friendly and helpful.”
“Oh. My. God. Bob is a life saver!!!! Absolute genius. Saved me from shipping a very, very valuable item to a fraudulent destination. Customer service was amazing! So nice, friendly, fast, and overall concerned for the wellbeing of the customer. Thank you sooo much!!”
“Friendly staff in the office, helped me with a special request with a smile. Our delivery is consistent and reliable. I appreciate all they do to deliver to us even in NH winter weather!”
“Great customer service, called at 1pm to see if I could come pick up my shipment instead of waiting for delivery, Ann Marie that answered the phone was extremely pleasant, checked on my shipment and said it was still on the trailer but give them an hour and they will have it ready. When I got there and walked in a gentleman came right out of his office and took care of everything. In and out in 15 minutes, very pleased.”
“I wanted to say how great the Customer Service is at the Londonderry Post Office. They always help me with all my shipping needs and mail. They go above and beyond and that means so much to me! Thanks so very much - Suzie Swenson”
“When we come here for passport services. Usps agents here are so nice and so helpful twice times already. This place is fast and reliable one. I when 3 different places such as the main office in Lowell will be the painful. If you or family try to renew or apply for passport please come here for the best results.”
“I received the most helpful, knowledgeable & friendly customer service today!! I got exactly what I was looking for and it was so fast & efficient! Thank you so much Annette & Shauna for helping me with the print I needed for my son’s Minecraft cake.”
“My personal experience is completely opposite to bad reviews I read here - employees at this place are doing great job and go above and beyond in customer service!”
“I am surprised to see all of the negative comments and reviews. I have been going to this UPS store for years and the gentleman there is always very nice. Just busy. I even went there one time needing a notary public to sign an application paper to obtain a proper license for a job with the Massachusetts CCC and he did it for free. I am in that store once a week and have never had a problem. Sometimes people just have bad days. Maybe these people encountered him on a bad day IDK. I will actually be going there on Monday with a very large box and expect nothing but professionalism from him. I wish to extend my deepest appreciation to the man that runs the UPS store in the variety store is one solid guy. Don’t listen to all these haters. They must have a personal vendetta against this man.”
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“Had a legal document I needed to get notarized that required 2 witness signatures. Went in unsure how to do that. Besides the notary, there were 2 other employees (Thomas & Evan) there who agreed to be the witnesses. In and out in 5 minutes, document finalized with notary and signatures.”