“The staff is beyond helpful, experienced, knowledgeable, and professional. They have helped me so many times over the years. I highly recommend and appreciate them.”
“Love this store!! Superior service consistently & their employees educate you easily so you can make the choice that fits your needs. Great inventory as well, if they don’t have what you need, it’s easily ordered and if you’re an Ace member, there’s free delivery too.”
“Best hardware store on the planet….bar none…and I’ve been to most of them over the years….! Always prefer to shop local and small. Unbelievably comprehensive inventory and widest variety of categories! Great prices and ACE rewards program. Always friendly and helpful owner and staff. It’s like the Cheers of hardware stores…everybody knows your name. Only down side is that I can go in for one thing… spends hours in there and walk out with a truck load of stuff I never knew I couldn’t live without! lol…Love this store❤”
“High quality store with high quality service. Kyle helped me, and I’m not sure I’ve ever been more satisfied with a customer service experience. Very great spot.”
“Larry the manager helped me purchase 36 bags of mulch and also was able to deliver it the next day. I would recommend Ace vs. big box stores. Excellent customer service. Thank you.”
“Joe Barone from Monmouth Building Center offers a great service to customers. He will come to your home with Benjamin Moore paint selections and let you know how much paint you need. He.also discounts the price per gallons and delivers the paint for free. My family, friends and I have used his services and have been extremely satisfied. He is a great guy and makes your life easier. He can recommend painters but no worry if you have your own. Still provides the service. You won’t be disappointed.”
“Nice establishment, they had a water heater in a size that no big box store carried, and Chris and his coworker was very nice to work with. Thanks everything is running smooth”
“Whether it’s for around the house or for my four-legged fur monster, Feed and Seed is my go-to for all of my housewares and pet needs. They have the variety, touch, and the customer service that you’ll never find in a big box store, especially when it comes to highlighting and promoting local products and companies. Moreover, Feed and Seed is a staple in town where families and their furry ones are genuinely cared for. Five stars across the board for Feed and Seed. Incredible spot run by an even more incredible couple.”
“Everything you could ask for in a local hardware store. I have had screens redone here, replacement glass and purchased power equipment here. The experience is light years better than a big box store. Don't sleep on this place these guys are "Aces"!”
“Fantastic experience buying a generator at the Eatontown location! The team was incredibly friendly, helpful, and knowledgeable. John was very kind and helpful over the phone. Susan immediately greeted us with a big smile when we walked. Bruce was very knowledgeable in gathering everything we need in the store and help us load the generator in the car. Great customer service!”
“Pretty decent sized supply house. They have what I need, and provide good service. Some other locations consume a lot of your time, but I haven't had that issue here.”
“Builders General is the best! We have a personal rep (Peter) who is always a phone call away for all of our needs. He is the best!! Everyone at the counter is super helpful. We go to all of the Builder General locations depending where our job is and everyone is so pleasant, you can really tell it is a family owned buisness. Builders General takes pride in every sale small or large. They are a well rounded buisness down to even to loading materials and deliveries. (Shout out to Jay in Little Silver- he is super helpful!)”
“Only place online that had the internals for a spigot that is original to my house from 1973. Saved me the cost of tearing out a wall and paying a plumber to install a new spigot. Ordered over a weekend and the parts shipped on Monday. Thanks for stocking these specialty parts!”
“on line is Painters Express ll. And their awning outside is Benjamin Moore. Expensive. But you get what you pay for. Excellent service, and knowledge. At this location. A must try.”
“Kyle percoski excellent performance and confidence individual who is well rounded in the field and always willing to help to the best of his ability. Excellent service.”
“Ashley, one of the managers, provided me with some of the best customer service I've ever had. She empathetically listened to my month's long battle with Hisense. Because the AC unit stopped working properly one year after purchase, returns are made to the manufacturer. Each time you provide Hisense with what they request, they inform you of something else that needs to be sent in. They never gave me a list and provided me with the documents needed in any of my 5 phone calls or 5 emails. After I gave them everything they requested, they then wanted me to cut the cord to the unit and send them a picture. I was not doing that as the fan still worked. I needed at least that if I was to be without an AC unit in 90 degree heat for a week with my elderly mother. At this point I was exhausted with the situation. I knew Lowes did not take returns on this but I had no where else to turn. I told my story to the first person who picked up at customer service. She was kind and understanding. She then put Ashley, the manager, on. Ashley took ownership of the situation and solved my issue immediately. It is the type of character you would expect from a business owner who understands the thirty thousand foot view of a situation. When I arrived the next day to exchange my unit, Kim, an associate, said with a smile you must be Marie. Everyone was friendly while they got Ashley. I wanted to hug her. To sum it up. Ashley deserves recognition for her leadership. It's further evidenced by the staff she manages.”
“Needed a length of pilot light tubing, checked the website, in stock and ordered it. Received email, traveled to the Eatontown store, was promptly greeted and on my way within minutes. A very pleasant and successful transaction. The store was also impeccable and organized.”
“This review is long overdue. They really came through when I needed them. I had made a massive purchase $10k+. Just before we're starting renovations, the state threw a wrench into the project. Home Depot of west long branch went above and beyond to help. I went through my emails to try and find a name of the wonderful woman who helped but haven't had any luck. It may have all been over the phone. If the manager is still there...thank you wonderful human.”
“I went to pick out a vanity cabinet and I also needed faucets and a showerhead to add to a quote for the contractor. Finally after waiting over an hour in the store this nice lady named Michelle came to my rescue. Thank you Michelle. I have faith in Lowe’s again”
“We went to Dawn, the kitchen designer, at this store, and we cannot say enough about how amazing she is. We weren't sure we were going to order our cabinets from Home Depot, but after working with Dawn, we were certain. The entire experience was excellent from start to finish.”
“Carissa From Lowe’s help me tonight. She Went above and beyond to help me handle a return and a re-purchase. I go to Lowe’s all the time. The staff there are helpful and friendly. I highly recommend it”
“Kevin from Electric is a very knowledgeable and very helpful everytime I go there he helps me with anything I need ... we need more people like Kevin .. Erica from flooring is very helpful as well...”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.