Valley Bank, located on Franklin Avenue in Belleville, NJ, is known for its exceptional customer service and friendly staff. Many customers appreciate the personalized attention they receive, with employees often remembering names and building relationships over the years. Reviews highlight the professionalism and knowledge of staff members like Yrene Aviles and Amina, who go above and beyond to assist clients with their banking needs. Yrene, in particular, is praised for her thoroughness, taking the time to answer questions and even following up to ensure customer satisfaction. The bank has also shown its commitment to helping customers in urgent situations, as one reviewer noted the accommodating nature of the staff during a financial emergency. Overall, Valley Bank stands out for its welcoming atmosphere and dedication to providing helpful and attentive service, making it a trusted choice for many in the community.
I went to the bank today and Marilyn Cruz assisted me with a balance transfer credit that I did in Ferry St due to the service I received there I came to this location since it’s next to my home and will be coming here always excellent service
September 2025
If I could provide a 10 for the Aiken branch at Franklin and Joralemon, I would. The employees are superb: knowledgeable, great customer service, friendly. All the superlatives for this branch!
May 2025
The gentleman at the desk should be more knowledgeable.of cd ‘s ,They must be taken care of at desk not teller window !
