Victra is a Verizon Authorized Retailer in Bloomfield, NJ, striving to create the best possible experience. The store offers a full range of wireless devices, phones, tablets, and accessories. Reviews highlight great experiences with knowledgeable and dedicated consultants. Customers report employees who are welcoming, attentive, patient, and professional, helping with new phones, equipment, service plans, and account perks. Multiple reviews specifically praise the service from one employee, noting this person was helpful, informative, and a great multitasker who did not rush customers, even when working alone in a busy store. This employee provided patient service to all, including families with young children and seniors setting up new phones, ensuring their specific needs were met. Another employee is also noted as being very helpful and kind, explaining all options thoroughly to ensure comfort with choices. While the service is consistently described as above and beyond, some feedback suggests the store can be very busy and may benefit from having more workers to manage the workflow. Overall, the store is recommended for its top-notch, hard-working employees who handle everything with a positive attitude.
Whenever I've been here, there's only 1 associate available and always at least a 10-20 minute wait to be helped. The associates are always good and helpful.
May 2026
Calvin was great! He helped me get a great deal and the phone I wanted and wasn't pushy with anything.
April 2026
Manuel was extremely helpful. 10/10 would recommend
