Victra is a Verizon Authorized Retailer located in West Orange, NJ, dedicated to providing an excellent experience for customers. The store offers a wide selection of wireless devices, including phones, tablets, and accessories. Reviews highlight the knowledgeable and friendly staff, with associates like Gregg, Juan, and Kim receiving praise for their helpfulness and approachability. Customers appreciate the detailed explanations and support in finding the right devices and saving on bills. However, some feedback points to an unpleasant odor in the store, which detracts from the overall experience. Despite this, the positive interactions with staff contribute to a strong recommendation for those looking to upgrade their devices or seek assistance with mobile technology.
Colin was amazing, he was so patient , he was so knowledgeable, he answered all our questions, he paid attention to every detail , we were extremely satisfied with his customer service z, I rate his service 10/10. Highly recommend him for a promotion
August 2026
Lovensky is very knowledgeable and cares extremely about customers to make sure they get the right things for their account and experience.
March 2026
Terrel was the most helpful and generous with his time setting up our whole family plan! Unbelievably calm and patient! Thank you!
