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“My son and visited the Verizon store to create a new account for him so that he could transfer his line to it. But Omar the salesperson advised us that it would cost us more, so we didn’t do it. He also made us aware of a promotion that allowed many of my family members to get iPhone 15 for about $5/month, which we did.
In all, we were very satisfied with the experience.”
“Amazing service. I’m so impressed with the staff, level of service, quick turnaround and great pricing. I dropped my phone and shattered my screen. I called 6 different stores to ask about same day service and to get a price quote. My last call was to Cell Doc and I’m so happy I found them!”
“I recently had an outstanding experience at AT&T, thanks to the exceptional assistance of Scott. He expertly handled two upgrades on my family’s plan, making the entire process seamless and stress-free. Scott patiently walked me through each step, ensuring I understood everything and felt comfortable with the transition to our new phones. His professionalism and friendly demeanor made a significant difference, and I highly recommend seeking his help when visiting the store. Excellent service all around!”
“Recently had my first experience with the Madison Verizon store and it couldn't have been better. Incredible customer service from David and test of the team, who helped navigate what can otherwise be a very confusing process. Will only go to this store going forward (even if I ever move).”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“A guy named T helped me get my new iPhone. He is very professional and very patient handling my problem from switching to AT&T from the Competitor. He did worked even after store hours just to get it done. T Williams went above and beyond. Customer service was 1000% satisfaction guaranteed!!! Thank You T.”
“Me and my wife had a great experience with George, who helped us more than any other phone service professional ever has. He was fantastic and if we need help in the future we’ll be happy to go straight to George.”
“Ever since i switched i havent had any issues and there is always a willingness to help and let me understand any issues! Will for sure recommend for people to switch with this place!”
“Hector was an amazing help when I came in not realizing my phone had died. His expertise and professional approach was exceptional! Verizon is lucky to have him at their helm!”
“I couldn't have chosen to update my new phone today without the incredible help, patience, and expertise of the store reps who were rockstars today, Aleudys and Ben. These two were so kind and diligent in helping me to update my very old phone to a new one. Sometimes customer service jobs are thankless and arduous experiences for everyone involved, but these two were gems today. Aleudys gave me all of the information needed to make a wise decision in my update and patiently guided me through the transfer process. Ben's expertise helped to guide when the process hit some hurdles. All in all, to be helped by either of these reps will be a good experience for the customer and the company.”
“The main reason was Mahlon. He is a star employee. I hope that he is recognized because he single handedly saved a ton of sales in that store in the 3 hours I was there. He was patient, professional and so nice. It's rare you find employees like him so make sure he is well rewarded and appreciated!”
“My experience at this AT&T store was excellent. The customer service was superb. Ryan was polite, professional, and very knowledgeable on services as well as device information. He made the decision making process very easy for me.”
“Doris from Lake Hiawatha, NJ was amazing. Went through all phone line options and why she felt upgrading our lines would be beneficial based on our situation. She went through the math with us (did all the math on paper so I could visualize plan changes). Doris went the extra mile, answered all our questions, and was very pleasant to chat with.”
“Fixed to perfection. Rafael at the front desk and the tech in the back were very nice. This is the second time i visit and never had an issue. Highly recommended”
10AM - 7PM
3130 NJ-10, Denville
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“Best experience I’ve ever had at any Verizon store. You have to ask for Bella (Denville, NJ location). She was pleasant, very helpful and really knew all of her stuff. She helped me save almost $20 on my monthly bill!! It’s honesty and helpfulness like this that increases customer retention and satisfaction.”
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“Customer service was excellent and we got some really great deals, some of which were suggested and provided by Verizon for being regular customers. Just keep in mind that getting a new phone usually requires an appointment and is a 2+ hour process.”