“I stopped in on Sunday, 4-19-22 to pay my monthly bill, and was met by the sole soul in the joint, Kayla. I originally thought her name was Bri, but was mistaken. Or, she was cosplaying as Kayla, and I was right all along.... Kayla's customer service was paramount and I recommend her highly. She's knowledgeable & friendly, and as a bonus, because I'm an extroverted and very outgoing fella, who speaks fluent sarcasm with occasional brashness, she handled my playful banter like a champ. I will look forward to seeing her on a monthly basis from here on out. All my other bills will continue to be paid online, but this one I'll make the trip just to be subjected to her cool demeanor, not to mention she's pretty cute.”
“I recently purchased a new phone on-line and switched my carrier to T-mobile. My new phone would not stay connected to the Wifi. After numerous calls and failed attempts by customer service and their tech dept, I decided to visit a store directly. Relatives suggested that I specifically ask for Daishaun as he had been helpful to them in the past. I visited the store twice and was assisted by Daishaun both times. I even called the store once when he was on his lunch break and he called me back in minutes once he learned that I had called. Ultimately, I had to return the phone and purchase a new one as it seems the issue was with the phone. I cannot say enough good things about this young man! Your store is lucky to have such a knowledgeable, conscientious employee! Sadly, it is rare to find someone so principled in the workforce. My initial experience with T-mobile was very frustrating and I was at the point of cancelling my service, but Daishaun turned it all around!
He's a huge asset to your store, so you should probably give him a raise!”
“The guy in this store offered helpful assistance with new phones, service setups, and upgrades, including transferring data.He was were knowledge of promotions and was able to find suitable plans. I appreciate the friendly, fast, and efficient service.”