“I have had a very tough time with Verizon corporate from trying to get my rebate credit for my S21 Ultra to having them fix my phone. I must have called and/or texted them at least 15 times. Before I got my credit of around $700 they banged my bank for that same amount twice. Yes, you read that right. Instead of crediting me, they charged me and helped themselves to this amount by deducting it from my bank account, not once but twice. Then I had a problem with my phone. I was not able to hear the other party on a call. After several calls and texts to Verizon I gave up and went into the Kinnelon store. Why didn't I just go there in the first place??? I was assisted by John the Manager. I don't know is last name but he had an awesome whale tattoo. This guy figured out my problem in a minute and a half and that was after I was rude and cranky. This guy calmed me right down and fixed the problem. Why is THIS guy not running Verizon? I hate to give 5 stars to Verizon but the truth is, every last one of them is for John.”
“I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.”
“After being rudely dismissed from the Wayne store, I decided to take a drive over to the Butler store. Walked in and Juan and Adrian immediately welcomed us and were eager to help in any way they could. Adrian is seriously an angel sent straight from heaven. He spent four hours with me trying to fix my phone all while helping the ten other people who walked in needing help also. He was a one-man show and was holding it down like a boss. He was so kind and so helpful and I am so grateful for him. I highly recommend this store. T-mobile, give this man a raise!”