Banks in Cherry Hill, NJ

“Hello,
Over the last year, I encountered two financial situations that were frankly frightening. As an afterthought, I visited the American Heritage Credit Union branch in Cherry Hill.
Jasmine immediately put me at ease, helped calm my concerns, and presented several viable options that I did not even know existed. I believe both issues are now resolved, and without a doubt, the guidance and counsel Jasmine provided helped me successfully navigate each situation.
I would like to express my sincere appreciation to Jasmine and the entire staff at the Cherry Hill branch of American Heritage Credit Union. Your professionalism, knowledge, and willingness to help made a significant difference during a very stressful time.
Thank you for the outstanding service and support.

Dave.”

“Jacques was incredibly professional and informative as someone who knew little about business loans and the process as a whole. I feel educated and feel like I got tons of useful information I can apply toward getting this business. Thanks again for all your help!”

“Excellent customer service. Everyone was kind, polite, and communicative. Very patient. (I’m not sure what the negative reviews are about, maybe previous employees have left?)”

“I was really touched and impressed by KYASIA. Even after normal business hours, She took the time to help me with my car loan issue and made sure everything was resolved. The branch agent professionalism, patience, and willingness to go above and beyond were truly appreciated. It's rare to find someone (KYASIA)so dedicated to providing outstanding customer service. Thank you for your exceptional support!”

“I have come here to make changes to my initial review, as the experience was something I was immensely upset and hurt about, but when I tell you that Firstrust Bank truly cares about their customers and community, they definitely do. After my initial experience, I came to google to express to the community what went on. I’d received a response from the leadership team at the bank. To my surprise, I was contacted by the company’s Executive Vice President, Ms. Sharon Hammel, and she’d sincerely expressed her apologies to me, on behalf of the bank, for my experience, but assured me she would investigate and make it up to me. This isn’t something that happens everyday, where you get this type of call, but a part of me felt it would still be swept under the rug and nothing would happen. Within less than 48 hours, I’d received a follow up call from Sharon, and this time she stated due to the way things were miscommunicated and misconstrued, the bank is now revamping its processes and procedures to assure what happened in my case, won’t happen again to me or any other customer for that matter. Implementing preventative measures alone was something that showed me that they were serious about making this right. Sharon provided me with a genuine apology on behalf of Firstrust, this branch location, and just as a human being in general. She turned the matter around and provided me with a positive outcome and for that, I am so grateful. Thank you so much, Sharon.

I reentered this branch location after Sharon was able to turn things around and smooth over the situation, I was greeted and assisted by Noel and additionally assisted by Kelly. The welcoming feeling I was provided showed me that this company truly cares. I am grateful for all that Sharon has done for me, and the positive energy I’d received from Noel and Kelly when coming back to visit, and their helpfulness. Thank you ladies.

I have already referred my family members to become members of the bank, and I will continue to refer people here. This is a great company, whose values truly align with those that they state. Sharon has gone above and beyond for me, but also every other customer that could’ve experienced what I have. Firstrust has shown me that I am not just a number, I’m more than just a customer; I am part of a family and a community that they serve. Thank you!”

“I often dread having to go to the bank, or post office, or DMV and mostly the pharmacy because I’m expecting that the person working there will be miserable and make me feel like such an annoyance to their day. This was not my experience today at TD when I had the pleasure of walking up to Crystalee’s line. She greeted me with a genuine smile and took every opportunity to guide and help me with banking features that I needed assistance with. She even made recommendations regarding my account that would save me money. I probably walk in the bank twice a year but because of my experience today, TD at least, has been removed from my dread box 😁 Thank you for a pleasant banking experience Crystalee!!”

“Been Chase customer for years. Signed up for a promo for checking and savings in branch. Chase cancelled the promo.

The branch manager, Robert, was able to work with corporate to successfully restore my bonus.”

“I had such a great experience at this branch today! The teller who helped me (Marilyn) was incredibly sweet, professional, and very efficient. She handled my transaction quickly while still being friendly and welcoming, which made the whole process smooth and stress-free. Great customer service like that really stands out. Thank you for making my visit so pleasant!”

“The staff is always very courteous. They
make the bank feel friendly.

Also the e-banking website is the easiest I have ever used---definitely user friendly.

And on a different note, I was not happy when the branch at 157 South White Horse Pike
Audubon NJ 08106 was closed.

Overall, the best bank i have ever used!!”

“We have had horrible service(s) at our local Phila branch (business account) so we looked until we found the Cherry Hill location. The Cherry Hill branch on Haddonfield Rd was a fresh breath of air. It renewed our minds to know that not all TD Bank branches are as bad as TD Bank on Cottman Ave @ Bustleton Ave.

Both Antonio & Ms. Ouida have been a true blessing. They not only are friendly, approachable folks but their service is over the top! We had some difficult situations this past year and Antonio & Ms. Ouida stepped right up, took the ball & ran until the issue was corrected. They didn't allow a hard issue stop them. Although I cannot provide details to our situation, rest assured that both Antonio & Ms. Ouida went above & beyond the call of duty to fix the issues. We cannot express how grateful we our for our partnership with Antonio & Ms. Ouida!”

“No bank is perfect as I see a lot of derogatory statements with Wells Fargo. As far as other banks, and I have to say I've never had a problem with Wells Fargo. My account was hacked into when they picked it up right away and they've always helped me and fixed the issue. For the people that want everything done quick, it's your money and I would not want to bank doing anything quick. I want them to take their time and get it right and make my balance correct and that's what Wells Fargo did for me over the last 10 years.......thank you Wells Fargo.”

“Thank you all for the phenomenal customer service. Mr. Jim he’s man and Theresa is classy and Mrs kate is Mrs Smile and of course Mrs Katherine kkk thank you all for the support and love”

“I like this branch on Haddonfield Road. Not too crowded and you don't have to wait a long time. I love the ATM being inside, and they do have one outside at the drive up.”

“Had the best experience with Mr. Wayne Bookman albeit a financial specialist he saw a line and came up to help me on my first visit. He greeted me ever so nicely I felt very welcome and at ease with him. I came in for a simple Cashiers Check but left super happy as we discussed multiple topics which I really needed orientation about. He took his time to connect me with other experts at their Financial Center in Cherry Hill, NJ. I can not begin to feel super happy to come in today as he was as kind as the first time always going out of his way to make sure all my needs are met. I tell you Mr. Wayne Bookman is a quality employee and Bank of America is so lucky to have a star employee like him. I hope he reaches his highest potential with BOA ?”

“I had an incredibly stressful situation where my TD Bank accounts were actively being hacked, and I couldn’t get through to anyone at my local New Hampshire branches. After calling multiple locations, I finally reached Tira Harriott at a New Jersey branch, and I truly cannot say enough good things about her.
I was completely overwhelmed and panicking, and she immediately stepped in, calmed me down, and took control of the situation. She got the fraud department on the line, stayed on the phone with me the entire time, and guided me through every step.
What really stood out is that she did far more than just her job. I had to rush to my local TD Bank branch with my baby, and Tira stayed on the phone with me while I drove there. She even had me put her on speaker and spoke directly with the associates at my local branch to make sure everything was handled correctly.
It was one of the most stressful days. I was dealing with a potential financial crisis while trying to get to the bank before a flight that evening. Tira was not only incredibly knowledgeable, but also unbelievably kind and calming. She truly felt like a lifeline in that moment.
Because of her, I genuinely believe my accounts were protected from further damage. TD Bank is lucky to have her. She deserves recognition and a raise. I am beyond grateful for her help and will never forget the way she showed up for me in such a critical moment.”

“Phil was extremely helpful and provided a very good experience in an otherwise stressful situation. My experience at most banks differed from this one because Phil made me feel like a valued guest. Going to this bank feels less like a chore thanks to his friendly demeaner.”

“I was able to get great help from a gentleman via telephone named Steve. He was very professional, patient understanding, and knowledgeable. Answering all questions promptly very , smooth thank you”

“I was waiting in the lobby. A male greeted me as he was exiting an office. He came back and introduced himself and asked if i needed assistance. I mentioned that I moved and wanted to make changes to my account. In a professional and pleasant manner he took me to his office and we completed the process. His name is John and he is the branch manager at the bank. Thank you John for going out of your way to provide excellent customer service.”

“Mike and Bridget.... Have been Nothing but Patient and Helpful.... No Stress when speaking with them ..unlike their customer service center.... I Truly Appreciate you both”

“I very much like this bank. Their policies are simple, straight forward and they do not seek their benefit over yours. If there is some way they can help, they do so.”

“Been coming to this location for years and never had an issue! I went in to cash my check and ended up receiving great information about improving my credit. Josh Wallenfels was the representative who helped me. Phenomenal job Josh!!”

“Just wanna say it was a pleasure working with Gino Brown and his team helping me obtain a loan thought the COVID-19 pandemic. Mr. Brown was always professional, he displayed a bunch of experience and expertise when answering all my questions. I truly appreciate Mr. Brown guiding me through the process in understanding real estate business.”

“Ms.Rachael I believe is her name had awesome customer service!! She guided me and helped me with what I called for. She spoke to respectful and made me feel comfortable!!”