Navy Federal Credit Union serves the armed forces, Department of Defense, veterans, and their families, offering great rates, discounts, and 24/7 member service. Many members appreciate the bank's commitment to military families and the exceptional assistance provided by representatives. One member specifically praised a representative for resolving an ongoing issue efficiently. However, some reviews highlight challenges, such as long wait times and slow service, particularly during busy morning and evening hours. One member expressed frustration about feeling treated poorly when a check was flagged as fraud, despite having a good account history. Overall, while the credit union is recognized for its support of military members and families, improvements in staffing and wait times could enhance the customer experience.
We have been with the credit union for over 40 years and they are the best 😊
June 2026
Fast and a great place to bank ,they offer a lot.very helpful if you want to work on your credit
May 2026
Credit Unions are about their members, and that's why I've always done my banking in a CU. NFCU in Cherry Hill is full of helpful friendly members helping other members.
