The Verizon store in Cherry Hill offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. Many visitors have had positive experiences, praising the store for efficient and helpful service. One customer appreciated how quickly their service was restored when they had an issue with their iPhone, and others highlighted the helpfulness of staff during upgrades and crisis support. Staff members like Emilio, Ashley, and Julien received special thanks for their assistance and making customers feel valued. However, some reviews mention challenges such as insufficient staff, leading to long wait times and less personalized service. Additionally, there are concerns about staff not always having the tools or product knowledge needed to help customers effectively. Overall, while the store is seen as a good place for mobile and internet needs with friendly employees, improvements in staffing and training could enhance the customer experience.
The most efficient phone upgrade experience I’ve ever had! Emilio was extremely helpful & even lowered our monthly plan with major upgrades!! 10/10!
February 2024
A big thank you to Ashley and Julien who helped me through a cell phone crisis! I had an excellent experience where I felt valued and tended to. Thank you to the best Verizon team in NJ. You rock.
October 2023
The associates were polite and immediately greeted me. I think there simply isn’t enough workers to help the customers. After waiting for an hour, and I was number 2 in the queue, I left. The young men were polite and very busy.
