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“I hope the manager of the Deptford New Jersey DXL store sees the review that I wrote about Cherry Hill and the five stars I gave to Sondra Assoc.# 98581who works at the Deptford New Jersey the DXL store....
DXL Big + Tall
220 Haddonfield Rd, Cherry Hill Township, NJ 08002
Men's clothing store
Carmen D.C.
274 points
2 weeks ago
I hope this review gets to the manager of the DXL store in Cherry Hill New Jersey I was there a couple days ago before the 4th of July and the employee there a black male about 5 foot 7 a bald head clean shaven Associate #99359 not a helpful attitude was there to help me and I was looking for a pair of jeans or a decent pair of pants size 64 waist with an inseam of 30 and he had told me that DXL had taken sizes that big off the shelf because they were not financially beneficial for DXL to sell sizes that big and if I wanted something like that I'd have to order it online ..well I went to the DXL store in Deptford NJ and guess what they had my pants that I wanted in the store and I bought it... if this comment gets to the manager I would like this individual to get a not a so very good job performance interview on his record I will never go to Cherry Hill again and I will tell my large friends who may go there while this man is there to take their business elsewhere..now I'm taking my business to the DXL store in Deptford New Jersey.. the woman that was in the Deptford New Jersey store black female grayish curly hair glasses her name was Sondra I forget her name but her Associat # is 98581..she was so helpful and so pleasant that I hope the next time I go there she's there she deserves a five-star for helping me out at the last minute before the holiday.. on a final note it is so hard unfortunately for men my size to find clothing that fits my size and many many of us depend on the DXL stores to come through for us that's how important your stores are..
Response from the owner 2 weeks ago
Dear Carmen D.C.,
Thank you for taking the time to share your experience with us. We sincerely apologize for the poor shopping experience you had at our Cherry Hill, NJ location. Your feedback is invaluable, and we are committed to addressing the concerns you raised. We're very sorry to hear about the misinformation regarding the availability of sizes in-store. We strive to ensure that our associates provide accurate and helpful information to all our customers. Rest assured, we will be addressing this matter to prevent similar situations in the future.
We're very happy to hear about your positive experience at our Deptford, NJ store and that Susan (or Sonya) was able to assist you effectively. We will make sure to pass on your kind words to her and recognize her excellent service.
We hope to continue serving you with the quality and care you deserve.
Thank you for your feedback and for choosing DXL.
Best regards,
DXL Big + Tall Customer Service Team”
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