Chase Bank receives mixed reviews from customers. A friendly and helpful security guard is noted as a major asset at the branch. However, significant frustration is reported with customer service, specifically the extreme difficulty in reaching anyone by phone, with calls often going unanswered or being disconnected. Some customers, including one who identifies as Hispanic, report having no problems and a positive personal experience. The bank offers checking, savings, and mobile banking services.
The security guard Johnnie is the best part of the bank. He always has a big smile and is quick to open the door snd exchange pleasantries. He is an absolute asset to the branch.
October 2023
Carlos was very helpful! All other employees were friendly and polite as well! I highly recommend this branch !
August 2023
It is impossible for them to answer the phone. Or they pick it up and hang it up. Just call to find out what date this month's statement closes, but for that you have to go to the office to ask this question. I tried on different days, 15 times, they never responded.
