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“I wanted to replace SSD with a bigger size (from 256GB to 2TB), but could not open the SSD cover in my mew laptop. Based on existing reviews, I called the shop and Jimmy kindly picked the call and assured that it can be handled. I immediately drove there and Jimmy explained that the screw heads holding the SSD cover were worn out, skillfully unscrewed them, removed existing 2230 SSD (256GB) and inserted new 2280 size SSD (2 TB) which I already cloned. Now my laptop is working fine with the new SSD. Jimmy really made my day. I truly appreciate him. For anyone who wants to visit the shop, better street-park the car at the Cedar Ln. Plenty of parking spots.”
“Michael was so helpful today! Honestly i dread going to cell phone stores bc it takes sooo long but honestly i was in and out in under 30 min & i bought a new phone, got the screen protector put on & paid off an old phone at the same time. Process was easy & smooth! Michael was so nice throughout the entire process, we cracked some jokes together. Overall great sales man! Would definitely recommend this store location.”
“One of the best services I have received so far. I am really very happy with services. Will refer my FnF to get same service like me. Thanks boost mobile for being amazing”
“I purchased a pre-owned iPhone 14 Plus to upgrade my mother's old iPhone 8 Plus. I transferred everything myself, but activation/transferring her active line to the 14 Plus was still required. Since newer models are eSIM-only, I knew it wouldn’t be straightforward. I could have handled it on My Verizon online, but that likely would’ve meant dealing with customer service via phone and wasting time.
This shop is only a block from my place, so on the way to dinner with my mom we stopped in. Patrick and Kyu activated the device quickly and without any issues. Supporting a local business is an easy choice when the service is efficient and reliable—highly recommended.”
“If you’re not coming here I don’t know where you’re going. Best place for any of your electronic needs!! Anthony gets the job done, great customer service.”
“Excellent service and the best prices on the case for my cell phone that I found in the area, they gave us the screen protector at no cost to put it on. Super recommended”
“I wanna start by saying Matt was AMAZING!!! He was super knowledgeable, made the entire process smooth & very fast, and his customer service skills were amazing; he was so friendly! Ive been an AT&T customer for a while and have been to a handful of stores & have worked with many associates, but this Montvale location has been the best one. I highly recommend asking for Matt if you ever need assistance! This store is about 30 minutes from me… but I will be making it my go-to from now on. A HUGE thank you to Matt!”
“Love these guys! The screen protectors are top of the line and when you go to replace it ($12) they don't just put a new one on, they clean the entire phone and case and make it look brand new again. They better not ever close!!!”
“Today, Tyler helped me resolve the issue. He offered the best solutions for my laptop and clearly explained how I can handle similar issues in the future. I truly appreciate his great help and excellent service. Every time I visit, the staff is very kind and takes the time to thoroughly explain the cause of the problem and how to resolve it, which is very helpful for future reference. Their customer service is excellent, and my issues are resolved very quickly. I highly recommend this place!”
“Excellent customer service. I went to two other stores before this one and they wouldn't help me. Verizon of pearl river did! Worth the extra drive to get to this store.”
“The staff was lovely. I came in to ask about an upgrade phone for my son. They were able to assist me and provide me with a plan with all details if I decided to upgrade. We thought about it and came back two days later to upgrade and take advantage of the Black Friday Deal. We ended up updating 2 phones to the new Iphone 17 Pro Max, we got 2 iPads and a great deal for our trade in phones.
Every one was very friendly, provided great service and ensured all our questions and concerns were addressed. They provided many options, deals and geared us to make a great choice both in value and within our budget.”
“Dear John, since you did such a good job, I am bring my daughter to your store at 3:30pm on this Sat. I would like her line to be joined to my account. Thant you for saving me 2000 dollars of upgrade a new phone. You are the best.”
“Ian and Dave provided exceptional, professional service to me when I switched to AT&T. They were committed to resolving my particular challenges in the switch - I am very grateful! I would recommend them to anyone!”
“Best store ever with polite and patient people working there, my son got cricket I have a Verizon , I am paying cheaper service for him and he got good service!!”
“Amazing customer service I was just in the store to upgrade my phone and the rep I believe his name was Kevin was super helpful went the extra mile he made the process quick and easy will be coming back to get a few more accessories!”
“Nelson was extremely helpful, my entire family was pleased with the service he provided. The work ethic is off the charts, professionalism, well caring, great energy, shows that he cares. Our process took us almost 3 hours and we went at 7 PM we never felt rush neither did we get any attitude from him. Thank you Nelson for helping us out, we truly appreciate all you did for us!”
“Just switched from Boost to Metro. Best decision ever. Ray made the transition very smooth. Now I only pay $36 with instead of $50 with Boost. Happy with my decision. Thanks Ray!”
“I came here 4 days before my 14 day return deadline in order to return 2 phones, a watch and an iPad.
The previous rep told me after said and done i would pay under 200 but the bill was reflecting 500+ my fault for trusting the rep and not looking at the numbers
Daniella was very professional, provided clarity, paperwork and did not over promise or under deliver. I stayed with att”
“Excellent customer service came in there after walking down main Ave and trying about two other phone stores with bad experiences I was given really good service, leith helped me out he was phenomenal”
“I recently had my iPhone 11 pro max screen replaced for a decent price and it was done same day! While there was a misconception about the price I was given over the phone versus what I was told when I got to the store, the store associate was accommodating and rectified the problem. The phone looks and works great! I recommend this place to anyone who needs a quick repair for a decent price.”
“Adam was amazing! He did everything I needed him to do. He found a way for me to get a discount on my new line and my current line! Adam explained everything to me and made feel happy about transferring my line. He was just amazing!”
“I had an amazing experience in this AT&T location working with Zeek. He was very informative and helped me get my new phone with fast shipping. I couldn’t be happier with this experience and cannot recommend it enough. Thank you Zeek!”
“Excellent Service from Sunny! Very polite and willing to help! 10 out of 10 experience and will definitely be back to talk to sunny if I run into any other roadblocks with AT&T! Very fast and easy process to getting my new IPhone 17! Thank you Sunny!”
“The Guys here are great. was worried about my phone because it had a blacked out screen but somehow they were able to get me going on a new phone with most of my stuff from the old phone. they stayed patient the whole time and even stayed late. 10 stars!”
“Millie was amazing! I had one of the worst days ever. My phone was stolen as well as my license etc; I was so upset, and Millie was extremely sincere and helpful throughout the process of getting a new phone. Will definitely only be coming back to this store - I had a terrible experience at two other locations in Manhattan, and this is the first positive experience I have had thanks to her!”
“I went and purchased a phone for work Onaika Took care of me she gave me the best deal,also her customer service was immaculate. 10/10 definitely recommend this BOOST MOBILE”
“I came to the Verizon shop at American dream mall to pay my phone bill. The manager Nakul helped me with my payment. He trouble shot my billing issue and help me set up my Verizon app account. He was patient and vey knowledgeable. I was very happy with the results and experience.”
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“Give Byron a Huge raise !
Seriously you can use him as a training model was personable ,professional ,and
efficient . He listens he explains everything he makes everyone in the store feel comfortable with the service they are receiving. He's also patient and kind to older customers . My family always goes to this store and we always will the dynamic in that store is unmatched in the area I go out of my way to go to this location for the excellent service above and beyond helpful .”