Best Buy is a place to buy TVs, electronics, and appliances, offering a good selection with competitive pricing. Customers report a great return policy and great service, with some noting seamless online ordering and installation processes for large items. The store provides repair services through Geek Squad, which can even come to you, and has an auto shop for installations like car speakers. Many customers have shopped there for many years and have fond memories of picking up the best gadgets. Experiences with employees vary; some are described as awesome, professional, friendly, and very knowledgeable, while others are noted as not fit for a customer-facing role. The customer service setup in at least one store is highlighted as great, with a greeting system at the door. Despite some recent observations of a decline in consistency, long-time customers express hope for continued wonderful experiences and recommend the store for its range of services.
