Verizon at Edgewater offers a convenient and customer-focused shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose to schedule appointments and place orders online, with options for free in-store pickup, same-day delivery, express lockers, and free two-day shipping. The store provides various services, including connecting personal tablets to Verizon’s 5G network. Customers report positive experiences with the staff, highlighting their helpfulness and willingness to explain options clearly. For example, staff members assisted customers in purchasing tablets with discounts and affordable monthly service fees, making 5G connectivity accessible and fast—sometimes in less than 30 minutes. The team is praised for their honesty and dedication, with staff like JC, Francisco, and Deny receiving special mention for their professionalism and support. Customers also note that the store’s managers are friendly and attentive. However, some caution that additional charges, such as Apple One, may be added without clear prior communication, so customers are advised to double-check all features and fees. Overall, Verizon at Edgewater is recognized for excellent service, helpful staff, and a smooth process for switching carriers or upgrading devices.
Last year, when I tried to change my cell phone, I had a problem with canceling it, and Kayla, who works at this branch, solved the problem and changed it to a new phone.She was very kind and grateful for her willingness to understand my English, even though I am not very good at it.
October 2023
I recently had a failed SIM card and Deny walked me through the options and helped me resolve the issue quickly. Thanks Deny and Verizon team!
October 2023
Came in with an iPhone 13 glitch and a SIM card no longer working Shawna and Deny helped me tremendously while waiting on the phone with tech support and now my iPhone is back on and working well!!!
