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“First time using HiPer network internet + phone, and I'm satisfied with the speed! But the best thing is that the customer service is stress free and easy to work with! My account manager Maria's helping me immediately as soon as I contact her for any issues.”
“Highly recommended location. Very knowledgeable and professional. Reshna’s attention and disposition to best service the customer needs is outstanding. Literally choose to commute from NJ due to the quality of service.”
“Let me tell you this girl nabeehah has a lot more patience. I was having so much issues with my ID verification but she did not give up. I ended up verifying my ID and got a new phone with a very good discount. 👍👍 I am not very good with technology but she even helped me set everything up for me😀😀”
Open 24 hours
15 Maiden Ln #1101, New York
Internet Service Providers
“This was a wonderful experience. Julia. T technician perfectly understood what was required.
I called as I could not access my internet on t TV. Julia patiently worked to get t internet visible at my end. As soon as the internet was visible, my password was. not working. After some brain storming she suggested we remove a symbol on t password and re-try it again. This time round it worked perfectly and I had the much awaited movie day I was looking for.
I was in particular impressed by t patience and professionalism. She talked me through the entire process and was ready to spend any amount of time to get my issue resolved.
The service could not get any better. Please keep it up.”
“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”
“I recently went to this T-Mobile store to upgrade my Samsung S20 Note, and I had a really good experience. Not only were the employees kind, they literally spent hours trying to help me get all of my information transferred to my new phone. And when I mean hours, I mean HOURS! 😂 For some reason, my messages just did not want to transfer over.
Each employee took their time helping me while also dealing with a busy flow of other customers who needed assistance. Nobody made me feel rushed, and they kept trying until we got everything figured out.
I ended up with a good plan, a new upgraded phone—the Samsung S26 Ultra—and a good credit toward my new phone when I added another line, which worked out well for me.
Thank you guys for taking the time to help me out and being so patient through the whole process. I really appreciate it, and I’ll definitely be coming back!”
9AM - 1PM 2 - 6PM
33-16 Woodside Ave, Queens
Internet Service Providers
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“We walked into the store with my wife and my mother, and Josh immediately made us feel welcome. He offered us water and answered every question we had in detail. It was honestly the best customer service I’ve ever experienced.
Because of Josh’s outstanding service, we switched our cell phone provider on the spot and chose Optimum. He made the entire process easy and stress-free.
I highly recommend asking for Josh if you’re thinking about changing your cell phone provider. You won’t be disappointed!”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“Eddy is hands down the best customer service rep I have ever met. Someone stole my phone and after a very stressful day of trying to find it, he was able to help me get a replacement phone same day!!! I had went to another location prior to coming here and they said they couldn’t do it, but Eddy was determined to make sure I left his store with a new phone. Thank you Eddy!!!!”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“Kendall and Ida provided the absolute best customer service possible and helped me resolve all my issues even staying past close. Will definitely return to Kendal for any additions or issues with my service”
“Muskan was absolutely amazing! Muskan made our switch to Verizon so easy and stress-free. Very knowledgeable, patient, and kind, and took the time to answer all of our questions. The customer service was exceptional, and Muskan truly went above and beyond to make sure we were taken care of. Verizon is lucky to have Muskan on the team! Highly recommend!”
“John Cruz helped me with my new phone. I was at cvs & i thought i just clicked on one icon to answer pharmacy ?..but spam everywhere & latout on phone changed..i spent an hour to try to get things back to normal but i wasnt able to. I handed my phone to John, he somehow saw virus i clicked on , deleted it and in 2 mins was able to get layout i had back on phone. He did a great job & really fast”
“If you need anything done at T-Mobile, go see Joel J! He is an absolute expert at what he does. From the moment I walked in, he was friendly, patient, and extremely knowledgeable. He made the entire process completely seamless and took care of everything I needed with zero stress. Hands down the best customer service experience I’ve had in a long time. Ask for Joel”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“Jessica Buell, Mike Egbert, and Puja P. are the best! They make the Pilot experience incredibly seamless, from installation and pricing negotiations to just chatting about anything ISP-related. Truly the best team!”
“This place is fantastic!! I work right next door from Verizon and they were able to do a trade in for me and got a new Samsung Galaxy S26 for me! Doni was able to help me and she did such a good job, she was very friendly and quick with her service so I absolutely recommend her to other people!”
“I went there to help solve a problem (one that the tech over the phone couldn't help solve) setting up the new phone. The staff there were great, friendly and collectively solve the issue for me. Major kudos go to the female staff (her name may be Andy???) whose fingers flying over the phone at maddening speed and found a roundabout way to register the imei number on new phone. Proud of girl power there!!”
“Thanks for taking the time to enroll my account in an unlimited account. Kevon and Dave took the time to find me the best deal. Now I have a new S26. They are polite and professional.”
“I had been with Verizon for a long time, but my phone bill kept increasing, so I started looking for a more affordable option. I visited this location, and Robiul took the time to explain how I could save money. He also offered me a free Samsung phone and helped me keep my same phone number during the switch to Boost Mobile.
Robiul was very helpful, patient, and knowledgeable throughout the whole process. I really appreciate his excellent customer service and would definitely recommend him and this Boost location”
“I visited the T-Mobile store at 87-10 Northern Blvd, on May 20th, upon walking through the door Frank greeted me and ask how can he help me. I told him what I would like to do and so he introduced me to Sheryl. They were both very professional and well informed, answering my many questions. I understood what would work for me and together we decided what was best for my needs. I walked out feeling well taken care of, and will recommend T-Mobile to my family and friends.”
“Moe helped us get a new phone and new lines. He made it so easy for us and so much fun! I totally recommend this store if you want to open a new line, purchase a device or upgrade. He helped us transfer and offered us the best for our account. Would always come back.”
“I have had some bad experiences with T-Mobile in the past, but Angie and the team here were INCREDIBLE! Made me think differently of the company in general. I came in curious about a new phone. Angie listened to what I wanted, respected my boundaries and didn’t try and sell me anything more than I wanted. Really appreciate the kindness of everyone here!”
“I recently visited this T-Mobile location to upgrade my phone, and I had the absolute pleasure of being assisted by Tenz. He was fantastic from start to finish! Tenz was extremely polite, professional, and went above and beyond to make sure the entire phone upgrade and data transfer process went smoothly. His exceptional customer service and helpful attitude truly stood out, and I couldn't be happier with my experience. Thank you, Tenz !”
“Randy, Tenz, and Miguel were great helping me transition from AT&T to T-Mobile. They made a scary task seamless. I truly appreciate their dedication to making sure my data was backed up and that I was always satisfied. Very lucky to have them here in my closest T-Mobile store to my apartment!”
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“I had such a great experience with Alvin helping me with my new phone! He was helpful, friendly and patient and really great at customer experience! I can’t say much about the store itself (thus the 4 stars) as I have been there before and other Verizon locations but Alvin was top notch as THE service provider (5 stars for him)! Definitely would go back for Alvin’s customer service! He deserves a raise :)”