North American Logistics Group
Shipping Centers74 Carter Dr, Edison NJ 08817 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About North American Logistics Group
North American Logistics Group (NAL) is a company that provides delivery services for IKEA customers. Despite the concerning reviews found online, many customers have reported positive experiences when working with NAL. Several customers mentioned feeling worried after reading the negative reviews, but were pleasantly surprised by the efficient and professional service they received. Delivery drivers were described as friendly, and they accommodated customers' preferred time slots and building requirements, such as a Certificate of Insurance (COI) and strict move-in hours. Customers appreciated the ability to track the delivery truck's location and receive advance notice of the arrival time. In one case, the delivery team even helped the customer bring in items from a separate order. While there were a few minor issues, such as a message not being properly communicated between deliveries, the overall experiences were deemed successful. Overall, while NAL may have had some past challenges, many recent customers have found the company to be reliable and helpful in facilitating their IKEA deliveries. The positive experiences shared suggest that the company may have addressed previous concerns and improved their service quality.
Most Recent Reviews
October 2023
This company is incredibly shady and will literally steal items they're supposed to deliver and say they got delivered. Make sure if you order items on home depot, Walmart, or ikea's websites that they aren't using these scumbags to do the delivery. Can't emphasize how horrible this company is!
May 2023
Echoing the other feedback here. Ikea order, waited all day, they texted me saying it wouldn't come til 10pm then never showed up or communicated. Later they offered to reschedule and the only window was almost a week later. Would have been better to rent a car and pick up the furniture myself.
May 2023
I had a delivery that was supposed to come in today. They never called to confirm and don’t pick up the phone. They’re completely off the grid, I have no idea where my stuff is. I have no idea why IKEA works with these people
More Comments(243)
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