Finish Line has received mixed reviews from customers regarding their service. Some shoppers found the staff to be unhelpful, especially when trying to locate shoe prices without tags. There were complaints about the difficulty in getting assistance, particularly for children's purchases. However, other customers praised the employees for their helpfulness and friendliness. For instance, one customer noted that Carla and Joseph were accommodating and willing to assist with size exchanges, despite limited selection. Quick service was also highlighted, even during busy times. Yet, there were issues with how transactions were handled at the register, including being charged for a bag that was supposed to be free. Overall, while some experiences were positive, there is room for improvement in customer service at Finish Line.
