Electronics in Hoboken, NJ

“I went in for a simple phone upgrade and encountered issues brought on by a bug in Verizon's back end that required the transaction be canceled and re-submitted. John Cruz was helping me and - while the two hour experience of sitting in the Verizon store with two non functional phones stunk - I have to commend him for his patience and communication throughout the process. After initiating the trade-in, John flagged an issue that he suspected based on similar problems other customers had, then got on the phone with Verizon HQ immediately. While my new phone was synching, he was working diligently to address the issue with the trade in, even helping other customers while on hold. I was still there for what felt like days, but I know it would have been even longer if John didn't work proactively to get things fixed as soon as he saw an issue.”

“People inside are so friendly ! I was staying for a couple days in hoboken, and whether i was hammered drunk, tired, or getting a midday snack, they were always so friendly :) thank you guys for being so friendly”