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“Aiesha was fantastic!! Was able to cash my savings bond in that Chase would not cash due to the face value being too high. Although I had to open an account (min only $1!), I look forward to being a new customer. Bank has many other conveniences as well that I wouldn’t be able to get at Chase.”
9AM - 4PM
200 Hudson St STE 162, Jersey City
Banks
“The staff at this branch are extremely polite and helpful. Sara personally assisted me and answered all my questions quickly and clearly. I truly appreciate the great service.”
“I come into this location a lot. I live in a building with coin operated laundry machines, so I frequently see the tellers at the front.
The tellers - particularly Mayra - always offer excellent customer service. Mayra always has a smile, is friendly, and remembers that I come in just for quarters. Today she recognized my voice from a phone call when I called in for the notary service.
This was my first time using any banking services at this location beyond speaking with the tellers and I experienced the worst customer service that I have had anywhere in years. The notary, Devi, was fine. However, the woman working the customer service desk, Eliza, was either incompetent or purposely doing a poor job with me in particular. I walked up to her desk and was asked to take a seat immediately because she was working with someone else. 15 minutes passed. Not only was I not checked in, but another customer was seen by the notary during this time. As soon as another customer arrived pestering Eliza to be seen, I realized I needed to make my presence known. I let her know I was here to see the notary, she looked at the form that I needed notarized, and again told me to have a seat without checking me in. After 10 minutes, I asked Eliza if the notary had been notified that I was waiting, as it seemed like she was free, and Eliza lied saying that she was not free and that the notary had been notified. Finally after nearly 45 minutes, the notary came out. The notary had no idea I had been waiting, but came out to get her 1 pm appointment, at which time Eliza notified Devi that I had been waiting for a notary and had previously called in and had been notified that I would not need an appointment.
I'm leaving 4 stars because one bad employee shouldn't warrant a bad review, but this level of poor customer service is indicative of poor management at this location. It seems like Bank of America probably got lucky with employees like Mayra and Devi, however, if the level of service is not consistent across the board, that does not say much about the management of this establishment. As this neighborhood grows, I hope this Bank Of America location can keep up.”
“I opened an account march, the first lady I talked tobwas very nice ,I asked bout the loan process ,I was given paper wrk yo have my money come out my check every payday, I go in aptil13th asked bout the loan, and the lady I talked to was different,it was 9am and she was the only one there ,she was very arrogant, I told her I opened an account an she was mean saying I don't see anything etc. . The first lady gave me the sheet with info bout opening an account an the loan process, anyway amonth an some days go by ,I get a call 2day frm the lady that was mean, she said my credit score was 600 which on the other two credit company's my score is ,617,and 631, she says that I don't make enough income frm her calculations? I explained tgat bas long as there's $50 in the account I wdnt have a problem with the loan .now as u see for a emergency loan, wit no credit checks I cd receive a loan of $5 000 gor 10month pay period,then there's a seasonal loans which is a credit check depending on ur score I set up a payroll deduction of $25 every pay period. She tells me I'm no eligible for anything,,she was very forward an aggressive, stating I'm the one who fies the loans,it's up yo my descrition!!?I'm very disappointed, I was treated like a peasant and I felt very disrespected. FRM THE BEGINNING DHE WAS SAYING I WASNT GONNA GET THE LOAN ,BUT SHE SAID SHE WD SEE WHT I WAS ELIGIBLE FOR? THEN 3DAY SHE SAYS THE SAME THING ,I HAVE YONSEE WHTBUR ELIGIBLE FIR,!MY QUESTION WHY WDNY SHE HAVE CHECK THAT AMONTH AN AHALF AGO.INTHOUGHT SHE WD DO WHTEVER IS POSSIBLE TO SEE IF I CD RECEIVE A LOAN? SHE DIDNT I ALREADY KNEW FRM LAST MINTHS INCOUNTER THAT I WD NOTBRECEIVE A LOAN, SHE CALLS ME AMINTH LATER TO SAY THIS TO ME.IM Asking is thereba supervisor I can speak to regarding the loan because I feel I was treated wrong, I understand that people have bad days but the lady is very negative, the energy she gives is negative,an arrogant.. please anyone that apply there for a loan ask to speak with a supervisor Nicholas antonicello, or the young lady that was very responsible and nice, pardon me for not remembering your name mamn..The last time I spoke to anyone was april15th. I WAS GIVIN A PHONE CALL 1DAY JUNE6TH SO AS U SEE NOBODY EEACHED OUT TO ME BOUT MY LOAN FOR OVER 2MONTHS AN SOME DAYS. , ASK TGAT A SUPERVISOR REACHS OUT TO ME ASSOON AS POSSIBLE.....IM SORRY FOR THE NICE RESPECTABLE PEOPLE THAT WRKS THERE, I DO UNDERSTAND NOT EVERYONE IS BAD... AND BY THR WAY MY CREDIT SCORE IS 614 NOT 600. WITH EXPERIAN...SMH”
9AM - 4PM
89 River Dr S, Jersey City
Banks
“Can't rate this branch enough. As someone moving from overseas I was getting frustrated with the other banks. Christian (or Christian, I didn't get a card) saw me immediately, was extremely helpful, and in no time at all, I was set up with an account and debit card. Thank you so much!”
“Appreciate the personal experience with Claudia Thurman. She has helped me navigate the loan process and has been available whenever I called. She makes LSFCU a pleasure to work with.”
“Had a great experience today with Kye Lewis. Originally went in for an appointment with a different banker, but Kye was able to make time to help me out instead after the long wait I had. He was able to address all my inquiries in a fast and clear manner without it being too confusing or rushing me. Had a great chat as well. Very happy Kye went above and beyond to make things easy for me and would recommend him for help in the future”
“We used Selfreliance to get mortgage. The service was great. Everyone we had to deal with was very helpful and courteous. They literally went out of the way to make sure to complete the process quickly and to our satisfaction. Plus the interest rate was much better than any other place we checked. Definitely recommend to use Selfreliance.”
9AM - 4PM
495 Manila Ave, Jersey City
Banks
“I can't recommend this particular branch enough! Fast service, attentive staff and now they have an ATM that allows you to withdraw and deposit after hours. I recently set up my savings account here and the employees, Dennis and Dante, walked me through the process and gave me great advice on how to manage my money. I can say, without any doubt, that these guys deserve the 5 stars.”
“Excellent service from Mrs victoria crypto,victoria dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient.Would highly recommend victoria to everyone who is having difficulty trading or have been scammed before like myself.”
“This M and T location is the best ever! I have been dealing with the staff here for a number of years and must say they are kind, professional, knowledgeable and personable. They always greet you with a smile and know your name. Whenever I call the bank, the call is picked up 100% of the time. If the representative you want is busy, your number is taken and your call is returned. It is such a good feeling to know there is someone there to answer any questions you may have. This is not the same with other banks. I give this bank 5 stars for exceptional service. See for yourself !!”
9AM - 5PM
587 Summit Ave, Jersey City
Banks
“I'm from Baltimore, so having a local M&T Bank in Jersey City was just what I needed! While opening my new account, Trumain Prince, my Relationship Manager, took care of every aspect of my banking needs, and knowing I was a big RAVENS fan, he made sure I had multiple Ravens custom bank card options. He was patient, professional, thoughtful, and very personable. I could tell he enjoys his work and has a passion for helping customers. He is a rare gem in the cutthroat banking industry.”
9AM - 5PM
2400 John F. Kennedy Blvd, Jersey City
Banks
“We applied for credit card and it was Mr. Carlos who attended us for all our concerns.He was so accomodating and kind.He did amazing job to us.We greatly appreciated him and other staff of Bank of America.Thank you for making us comfortable talking to you especially sharing ideas about handling finances properly for us to have better future.”
“I came in to schedule a free notary appointment, and it was fast and easy. The notary visit took 10 minutes and it was free! Highly recommend this location and the friendly staff.”
“The service at this branch is first class and it’s an extremely well organized bank. Banker Denisse assisted my law office with a complicated estate account setup and she was absolutely excellent. Extremely knowledgeable & professional. She worked promptly and kept me informed through the entire process. Personal attention such as this is why I will be moving accounts to Provident.”
“The staff was very cooperative and disciplined. The only issue was with the system of bank which lags most of the time.
Overall satisfied with the customer service”
“This group of people are the most kindest and most helpful. My experience is absolutely the best every time. It is a pleasure to bank with this company because of them. Thank you so much!”
“I stopped by here to apply for a personal process in my account with Chase, and for my application the banker Luis A. Lozada assisted me, he was very attentive, professional, he gave me excellent recommendations such as warnings with my account, he was very helpful in the process of my application. It exceeded my expectations, excellent service, kindness and patience to explain.”
“I love the people that work here at this branch! Maria especially! Came in to get Costa Rica Colon for my trip this week. Could not have been easier.
Maria was exceptionally efficient and friendly!”
“Paul at the PNC Bank Journal Square branch was outstanding—he helped me quickly unfreeze my business account and get everything back on track.
He was professional, calm, and truly took ownership of the situation instead of sending me in circles.
If you’re in Jersey City and need real help with business banking, ask for Paul.”
9AM - 5PM
525 Washington Blvd, Jersey City
Banks
“I had an amazing experience with this credit union. Signed up a few months ago as I started my small business in NJ. Applied for a business credit card this past week and process overall went well. Jasmine (sorry if I spelled the name incorrectly) was wonderful in assisting me with my requests and communication was awesome.”
9AM - 4PM
532 Ocean Ave, Jersey City
Banks
“This bank is awesome the manager is a sweetheart and very polite. I read these reviews from years ago and I and disappointed how far people will go to try and assassinate someone’s character. She is a wonderful woman and very friendly to the elderly. M&T gets a thumbs up for me !”
“My banking experience here was smooth & enjoyable, Rajiv was very helpful & friendly. He provided me with all the information I needed to know, Rajiv is an outstanding employee :)”
“The security guard Dennis greets every single customer that comes through the doors and opens the door for everyone with a big smile and a warm welcome, he's absolutely wonderful and makes you feel so welcome!”
“I have banked here for many years- and I have mixed feelings mostly good . I think this bank provides good old fashion banking - I think there is still a need for it , after all everyone isn't banking from their Iphone. It is nice to deal with human beings . In fact when I'm there I see older people and people who english is their second language - this branch has bilingual tellers . Overall the bank staff is friendly except for a teller Demetrius I think it would kill her to crack a smile and they never have pens that work - these are small things so I still like banking here”
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“The Manager Nicole is wonderful. She was a big help, she's a beautiful soul inside and out. I'll look forward to working with this branch in the future.”