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“The Manager Nicole is wonderful. She was a big help, she's a beautiful soul inside and out. I'll look forward to working with this branch in the future.”
“I come into this location a lot. I live in a building with coin operated laundry machines, so I frequently see the tellers at the front.
The tellers - particularly Mayra - always offer excellent customer service. Mayra always has a smile, is friendly, and remembers that I come in just for quarters. Today she recognized my voice from a phone call when I called in for the notary service.
This was my first time using any banking services at this location beyond speaking with the tellers and I experienced the worst customer service that I have had anywhere in years. The notary, Devi, was fine. However, the woman working the customer service desk, Eliza, was either incompetent or purposely doing a poor job with me in particular. I walked up to her desk and was asked to take a seat immediately because she was working with someone else. 15 minutes passed. Not only was I not checked in, but another customer was seen by the notary during this time. As soon as another customer arrived pestering Eliza to be seen, I realized I needed to make my presence known. I let her know I was here to see the notary, she looked at the form that I needed notarized, and again told me to have a seat without checking me in. After 10 minutes, I asked Eliza if the notary had been notified that I was waiting, as it seemed like she was free, and Eliza lied saying that she was not free and that the notary had been notified. Finally after nearly 45 minutes, the notary came out. The notary had no idea I had been waiting, but came out to get her 1 pm appointment, at which time Eliza notified Devi that I had been waiting for a notary and had previously called in and had been notified that I would not need an appointment.
I'm leaving 4 stars because one bad employee shouldn't warrant a bad review, but this level of poor customer service is indicative of poor management at this location. It seems like Bank of America probably got lucky with employees like Mayra and Devi, however, if the level of service is not consistent across the board, that does not say much about the management of this establishment. As this neighborhood grows, I hope this Bank Of America location can keep up.”
10AM - 4PM
200 Hudson St STE 162, Jersey City
Banks
“Every time that I’ve had to do banking within this branch, I have had only ever positive experiences. The staff no matter who I have engaged with have been warm, helpful and friendly. Sometimes there are queues, but when are there never queues in a bank branch. They try their hardest to help everyone and to give the time to the people that they are with. I have to give a real special shoutout to Sara who has every time been there to help me and has always made myself other customers that I have seen feel comfortable and welcomed. A real personalized service that you honestly do not get every where and is rare to find nowadays. My kudos to Sara and the rest of the Team for always being great!”
“I opened an account march, the first lady I talked tobwas very nice ,I asked bout the loan process ,I was given paper wrk yo have my money come out my check every payday, I go in aptil13th asked bout the loan, and the lady I talked to was different,it was 9am and she was the only one there ,she was very arrogant, I told her I opened an account an she was mean saying I don't see anything etc. . The first lady gave me the sheet with info bout opening an account an the loan process, anyway amonth an some days go by ,I get a call 2day frm the lady that was mean, she said my credit score was 600 which on the other two credit company's my score is ,617,and 631, she says that I don't make enough income frm her calculations? I explained tgat bas long as there's $50 in the account I wdnt have a problem with the loan .now as u see for a emergency loan, wit no credit checks I cd receive a loan of $5 000 gor 10month pay period,then there's a seasonal loans which is a credit check depending on ur score I set up a payroll deduction of $25 every pay period. She tells me I'm no eligible for anything,,she was very forward an aggressive, stating I'm the one who fies the loans,it's up yo my descrition!!?I'm very disappointed, I was treated like a peasant and I felt very disrespected. FRM THE BEGINNING DHE WAS SAYING I WASNT GONNA GET THE LOAN ,BUT SHE SAID SHE WD SEE WHT I WAS ELIGIBLE FOR? THEN 3DAY SHE SAYS THE SAME THING ,I HAVE YONSEE WHTBUR ELIGIBLE FIR,!MY QUESTION WHY WDNY SHE HAVE CHECK THAT AMONTH AN AHALF AGO.INTHOUGHT SHE WD DO WHTEVER IS POSSIBLE TO SEE IF I CD RECEIVE A LOAN? SHE DIDNT I ALREADY KNEW FRM LAST MINTHS INCOUNTER THAT I WD NOTBRECEIVE A LOAN, SHE CALLS ME AMINTH LATER TO SAY THIS TO ME.IM Asking is thereba supervisor I can speak to regarding the loan because I feel I was treated wrong, I understand that people have bad days but the lady is very negative, the energy she gives is negative,an arrogant.. please anyone that apply there for a loan ask to speak with a supervisor Nicholas antonicello, or the young lady that was very responsible and nice, pardon me for not remembering your name mamn..The last time I spoke to anyone was april15th. I WAS GIVIN A PHONE CALL 1DAY JUNE6TH SO AS U SEE NOBODY EEACHED OUT TO ME BOUT MY LOAN FOR OVER 2MONTHS AN SOME DAYS. , ASK TGAT A SUPERVISOR REACHS OUT TO ME ASSOON AS POSSIBLE.....IM SORRY FOR THE NICE RESPECTABLE PEOPLE THAT WRKS THERE, I DO UNDERSTAND NOT EVERYONE IS BAD... AND BY THR WAY MY CREDIT SCORE IS 614 NOT 600. WITH EXPERIAN...SMH”
9AM - 4PM
89 River Dr S, Jersey City
Banks
“Can't rate this branch enough. As someone moving from overseas I was getting frustrated with the other banks. Christian (or Christian, I didn't get a card) saw me immediately, was extremely helpful, and in no time at all, I was set up with an account and debit card. Thank you so much!”
“Appreciate the personal experience with Claudia Thurman. She has helped me navigate the loan process and has been available whenever I called. She makes LSFCU a pleasure to work with.”
“The staff was very cooperative and disciplined. The only issue was with the system of bank which lags most of the time.
Overall satisfied with the customer service”
“The security guard Dennis greets every single customer that comes through the doors and opens the door for everyone with a big smile and a warm welcome, he's absolutely wonderful and makes you feel so welcome!”
9AM - 5PM
2400 John F. Kennedy Blvd, Jersey City
Banks
“We applied for credit card and it was Mr. Carlos who attended us for all our concerns.He was so accomodating and kind.He did amazing job to us.We greatly appreciated him and other staff of Bank of America.Thank you for making us comfortable talking to you especially sharing ideas about handling finances properly for us to have better future.”
“I came in to schedule a free notary appointment, and it was fast and easy. The notary visit took 10 minutes and it was free! Highly recommend this location and the friendly staff.”
“I stopped by here to apply for a personal process in my account with Chase, and for my application the banker Luis A. Lozada assisted me, he was very attentive, professional, he gave me excellent recommendations such as warnings with my account, he was very helpful in the process of my application. It exceeded my expectations, excellent service, kindness and patience to explain.”
“I visited the bank yesterday to get a safe deposit box and was assisted by Ibrahim Meite, Financial Center Manager. I had no idea if any boxes would be able but Ibrahim was kind enough to check records and got me one. The entire process was seamless, Ibrahim patiently explained all the terms and conditions and answered all the questions to my satisfaction. Thanks to Ibrahim I had a very pleasant experience.”
Open 24 hours
186 Newark Ave, Jersey City
Banks
“Don't understand how this branch has such bad reviews, everyone was extremely polite and attentive to the needs I had. I had a business checkings account created for me with ease with the help of Gloria. She was able to multitask and get me out the door and even stayed late to make sure it was completed. Theres a reason my family and I bank here for all these years.”
9AM - 5PM
525 Washington Blvd, Jersey City
Banks
“I had an amazing experience with this credit union. Signed up a few months ago as I started my small business in NJ. Applied for a business credit card this past week and process overall went well. Jasmine (sorry if I spelled the name incorrectly) was wonderful in assisting me with my requests and communication was awesome.”
“I love the people that work here at this branch! Maria especially! Came in to get Costa Rica Colon for my trip this week. Could not have been easier.
Maria was exceptionally efficient and friendly!”
9AM - 5PM
587 Summit Ave, Jersey City
Banks
“EXCELLENT CUSTOMER SERVICE ALL AROUND!!! XIOMARA IS A WONDERFUL KNOWLEDGEABLE CARING YOUNG WOMAN WHO GOES OUT OF HER WAY TO GIVE THE BEST CUSTOMER SERVICE. ALWAYS A BEAUTIFUL SMILE AND POSITIVE ATTITUDE. THANK YOU. ??????”
9AM - 5PM
#40, Jersey City
Banks
“To summarize my experience in this bank it was far and beyond. The customer service was the best thanks to Marcos the e one who entertained and helped me. The process was just so quick and they will help you what account would fit on you. I thought no bank would ever help me then it was heaven sent. Godspeed!”
“i didn't know you could do street views on google maps and i got really excited when i found out you could. i just happened to be looking at this bank when i found the street view. it was lit. i actually know nothing about the bank. im sorry if youre still reading this expecting a relevant review.”
“My banking experience here was smooth & enjoyable, Rajiv was very helpful & friendly. He provided me with all the information I needed to know, Rajiv is an outstanding employee :)”
“I walk in to this branch and Gilbert Arevalo, assist me on the withdrawal of cash. He do have excellent customer service. Highly recommended him for Doing the right thing for the customers. He is very knowledgeable and very professional. Thank you Gilbert.”
“I have banked here for many years- and I have mixed feelings mostly good . I think this bank provides good old fashion banking - I think there is still a need for it , after all everyone isn't banking from their Iphone. It is nice to deal with human beings . In fact when I'm there I see older people and people who english is their second language - this branch has bilingual tellers . Overall the bank staff is friendly except for a teller Demetrius I think it would kill her to crack a smile and they never have pens that work - these are small things so I still like banking here”
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“Aiesha was fantastic!! Was able to cash my savings bond in that Chase would not cash due to the face value being too high. Although I had to open an account (min only $1!), I look forward to being a new customer. Bank has many other conveniences as well that I wouldn’t be able to get at Chase.”