Budget Car Rental
Car RentalHours:
30 Mall Dr W, Jersey City NJ 07310 Hours
About Budget Car Rental
Based on the reviews, Budget Car Rental offers a mixed experience. The rental process can be straightforward, with a kiosk inside the Newport Mall and a garage for pick-up and drop-off. Some customers reported very fast service and nice staff, with one reviewer describing a gentleman whose kindness and generosity completely changed a difficult trip, calling it an amazing experience. However, other reviews mention rude customer service, such as an employee tossing the keys. The condition of the cars is inconsistent, with reports of cars that were not clean, smelled of smoke, were quite damaged, and not fuelled with gasoline. Communication can be a hurdle due to strong accents, making it difficult for foreigners to understand the agreement. The most significant concern is that the invoice on the card was almost double the amount initially agreed upon. Despite some friendly service, customers recommend being extremely cautious, ensuring a clear understanding of all terms, charges, and fees before committing.
Most Recent Reviews
August 2026
Very good service - clear, straight forward, accommodating, absolutely 0 to complain about!
August 2026
The lack of clarity and signage at this place is literally inexcusable. I wasted so much time at both pick up and drop off just trying to figure out where the heck to go.
May 2026
Strongly recommend. Great customer service and if there is an issue, they resolve it swiftly. Always a great experience with this particular Budget
More Comments(29)
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