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“Alex and Maria were really patient and friendly in handling my transaction and went above and beyond their job role ensuring customer satisfaction . Recommend this TW store.”
“Pug was knowledgeable and very professional. He made me feel welcomed really took the time to understand my needs. Highly recommend. If I could leave 6 stars I would”
“Faizan was very helpful and patient. He was professional at all times, and he’s very funny too! He set up my new phone with ease and answered all of my questions!!! Very nice person!!”
“Chris helped me and my son with a new phone -with patience and care. He was multi tasking to get up finished up while he was trying to help other customers waiting in line. He was fantastic!”
“Our family prefers coming here. Fast, friendly, and no nonsense! We had trouble with multiple corporate Verizon stores and such a 180 difference here. Thank you Pablo!”
“I had a problem with my phone charging. I took it to Cell Doc and the person working there Kadir fixed my problem immediately. It only took him 15 minutes to fix it. This is not the first time I took my phone to them. They always fix my issues and they are not expensive at all. I will always use them.”
“The service and wait time at the Short Hills AT&T store is top notch! Keiana was so pleasant to work with. Her patience and knowledge helped make my situation less stressful! I highly recommend going to this AT&T store for all your cellular needs. Ask for Keiana!!!!”
“This was my best experience with a cellular store. Steve and Dave were not only extremely knowledgeable and helpful, they were nice and kind. Very patient with me as we looked through the options of my plan to add a new line. I would highly recommend visiting the store if you have any purchases, upgrades or questions. I couldn’t ask for a better experience. Thanks again Steve for all your help.”
“Jodi and his team are always incredibly helpful and always look out for their customers as if they are family. We have been going there forever despite living in nyc because of how he treats us! Will always go back!”
“Definitely a very helpful and professional person I'll be sending others there to get the iPhone 17 very soon Forless Towing sends every one to att Plainfield”
“Had a great experience upgrading today. The staff was super helpful and walked me through the entire trade-in for my iPhone. They made sure all my data was wiped and gave me a clear receipt for the credit. Professional, friendly, fast, and transparent service. Daniel was great!”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“Professional, patient, knowledgeable staff!
Manager Jordany, Kevin and Mana were extremely helpful in assisting me with an upgrade for a new phone, staying within my price range and transferring my data. I highly recommend this AT&T location!!”
“Luai was so great and really to care of me. Every time I have a problem I come here and get such great service. AT&T is lucky to have such a great employee working for you.”
“I had my iPhone screen replaced last week here. It took only 45 minutes and it was much less expensive than apple. I'd recommend this store if you want to get your phone screen replaced asap.”
“I've been on the phone for hours before I talked to my saving grace KATRINA! Not only is she super sweet but the BEST service I have EVER received! 10 stars!!!”
“Marcela is top notch, a real professional, very friendly and helpful and will go to all ends to help you with anything about your phone. She deserves a top position in the company !!”
“AJ at the AT&T store was very professional! He helped set up my new 15 Pro Max as well as my daughter’s. AJ was friendly and was able to answer all of our questions. We left the store with smiles on our faces!”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“Had a great experience purchasing my daughter’s first cell phone at this store yesterday. There was no wait time at all and we were greeted immediately. Nelson was extremely helpful and knowledgeable. He took a lot of time to help my daughter pick what she wanted, and explained certain features to her. He made sure we knew we could come back and see him for tech help any time. This process could not have gone smoother, and Nelson is a great asset to this location.”
“This location was tidy and professional. All staff members seemed patient and knowledgeable about the store's offers. Christian in particular was extremely helpful and walked me through the upgrade process very quickly.
Would strongly recommend this location to anyone.”
“This is the AT&T store on Route 10 in East Hanover. They were all friendly. I went in to set up my new Android. The gentleman was very helpful and patient unlike the person at another AT&T store I had recently been to.”
“Doris from Lake Hiawatha, NJ was amazing. Went through all phone line options and why she felt upgrading our lines would be beneficial based on our situation. She went through the math with us (did all the math on paper so I could visualize plan changes). Doris went the extra mile, answered all our questions, and was very pleasant to chat with.”
“I came to upgrade my phone to the latest model 17 Pro Max. The salesman was very helpful and tried to get me the best price for my trade in. We then purchased a new screen protector and cover. I also continued my lost or stolen insurance coverage. He then downloaded all my information from my old phone to my new one. He did all the work. I would return to this location again if I need support with my phone. Thank you
Adeline Terwilliger”
“My old iPhone 12 mini could no longer charge. I was in crisis mode and needed a new phone immediately. In the past, I’d had some pretty negative experiences purchasing new phones. I reluctantly went down to the local AT&T store. I worked with Gabriel. He was friendly, intelligent, informative and quickly helped operationalize a plan to charge my broken phone, secure a reasonably priced replacement, put together the items I needed to cross over to the iPhone 17, have it conveniently shipped to my house, and even suggested a high quality case I could order via Amazon Prime. Thanks for your help, Gabriel!”
“My husband and I needed new iPhones (ours was the 8?). So we chose to visit the Rte 22 Union store. Ryan was so helpful and spent almost 3 hours with us. Even though it was time for his dinner time break, we were not rushed. We purchased 2 iPhone 14 Pro’s. His level of service was excellent and he was so patient as he explained everything. Then later when we got home, our watches would not pair with the phones and appeared to be frozen. I recvd a text from Mr Sanchez (I believe) from the store asking if all was well and if we enjoyed the experience. I wrote him with my watch issue and he assured me they can help if we came back. Which they did ! Saved us a trip to the Apple Store which I dread. Definitely recommend this location. ?
Today … 7/17/25. A year later …
I took my friend here. Sheldon was very helpful with my friend’s phone that was hacked. He also said that the store in short Hills Mall did not remove the previous SIM card so that was one of the reasons why she had a problem the day after going there.. and what she thought she did which was pay off a previous phone to get a new phone that was not incorrect as well. He helped her with that because he said that the person that was helping her never removed the other phone and she still paying for it so he was very informative. And we appreciate what Sheldon did today for us. Thank you so much.
They don’t have a lot on display.
I remember the last visit , we arrived and they were just robbed of most of their items. So maybe that’s why they don’t have much product on display. Everyone there is helpful.”
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“Verizon of Madison is the class act of customer service—our family has purchased many phones, problem solved and received cost saving recommendations. We can’t praise Dave enough who stands out with his vast knowledge and skills. There is nothing he can’t solve, and he juggles phone calls and multiple people with ease. Everyone who has worked there is professional….HIGHLY recommended in all regards!”