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“Marleny Delesus was amazing , patient , thoughtful and very helpful . I still have a few issues but already heading in to see her . She really is a superb manager and made this crazy phone experience much much better !! I give Marleny herself 10 stars .. only reason I stay with Verizon is the customer service like her”
“I wanna start by saying Matt was AMAZING!!! He was super knowledgeable, made the entire process smooth & very fast, and his customer service skills were amazing; he was so friendly! Ive been an AT&T customer for a while and have been to a handful of stores & have worked with many associates, but this Montvale location has been the best one. I highly recommend asking for Matt if you ever need assistance! This store is about 30 minutes from me… but I will be making it my go-to from now on. A HUGE thank you to Matt!”
“I recently traded in two iPhones for upgrades. I completed my upgrade about two weeks before my husband’s, and I worked with Yash both times. He made the entire experience easy and smooth, taking the time to understand my needs and helping me get the best value from my plan.
Yash was patient and willing to answer every question I had, whether it was about the iPhone itself or even specific apps. Because of how positive my experience was, I specifically booked an appointment with him again when it was time to upgrade my husband’s phone.
He also gave me his business card so I could easily reach out if I had any concerns or questions afterward, which I really appreciated. I truly can’t say enough good things about the experience and the level of customer service he provided.”
“Today, Tyler helped me resolve the issue. He offered the best solutions for my laptop and clearly explained how I can handle similar issues in the future. I truly appreciate his great help and excellent service. Every time I visit, the staff is very kind and takes the time to thoroughly explain the cause of the problem and how to resolve it, which is very helpful for future reference. Their customer service is excellent, and my issues are resolved very quickly. I highly recommend this place!”
“Ian and Dave provided exceptional, professional service to me when I switched to AT&T. They were committed to resolving my particular challenges in the switch - I am very grateful! I would recommend them to anyone!”
“Stopped in to ask about current Verizon trade in terms. Actual offer on iphone7+ was better than I expected. Backed up my phones at home and brought them back. Dropped off old phones for transfer. Walked out with new iPhone 12 & kept my plan. Great service and prompt turnaround. Highly recommend. Update 6/25 Verizon had a promotion. Karim assisted with the conversion. Just took a few hours to convert our new phones... Much simpler process than going to the corporate store. Highly recommend.”
“Billy is an expert in his field. Phone issues have become too complicated. Billy is knowledgeable and is a pleasure to work with. This store is the only one I will go to.”
“Omar in Franklin Lakes Verizon is amazing! He goes out of his way to help everyone. He goes above and beyond to update my account and help with my I phone. We love you Omar!!!!! 5 star plus !!!”
“I was at the Wayne Preakness location. Brian was excellent. He was very knowledgeable, helpful and efficient. He made getting a new iPhone very easy. Thank you Brian”
“Good service at the Spring Valley offices at the entrance to the Food Fair....
Honorable attention to Miss Kerly with attention at the customer's level (it was more than half an hour of laughter during the purchase).
In advance we hope that the bosses do not draw attention to it since for my friends and I it was one of the best attentions.
❤️”
“Es bueno el servicio pero en la tienda que está al frente del supermercado bravo de spring valley la tienda que está en la ruta 59 la atención es pésima y no ayudan al consumidor solo quieren vender en mi opinión es mejor el servicio en la tienda cerca al bravo y eso que es más pequeña y humilde gracias por su atención”
“I visited the Nanuet store today with a somewhat complicated phone problem.Vanessa took care of my problem. She is knowledgeable, professional and extremely patient.
Thank you, Vanessa”
“Hector was an amazing help when I came in not realizing my phone had died. His expertise and professional approach was exceptional! Verizon is lucky to have him at their helm!”
“I think this is the best prepaid mobile phone company. Always have rate rate. Excellent service. Been with them for 6 years. I don't regret at all switching over to boostmobile. Now you get $25 if someone referred you to switch. Look me up I'll tell you more”
“We made an appointment to rejoin Varizon from T-Mobile on Nov 29. We were five family members and she took care of all with in 3 hours. It took long time to transfer data but she was constantly watching each phone and transferred all Five phones successfully. She also helped each of to select our free I phone 17 pro covers and then she professionally
Put I phone film cover with such card as no air bubble was present, absolutely perfect job.
Overall she was very knowledgeable, efficient, pleasant, very calm and confident. She made all of us very happy as we got our colors and appropriate I phones. Three I phone 17 pro and
Two Google 10 Pro. She managed entire big task very efficiently and effectively with in reasonable time. Truly pleasure working with her. We all highly recommend her for new switching or existing customers.
Sincerely
Arvind, Rona and family.
Verizon team members: Russell Cellular Emerson NJ 07630”
“What an amazing staff at the Wayne Verizon store. Patient and knowledgeable and fun! Make sure you work with Abdul Powell -- he is so accommodating. Great experience.”
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“I went into the store to switch from T-Mobile to AT&T, and Ray was absolutely fantastic. He took the time to really understand what I was looking for and explained all my options in detail. Not only did he help me find a plan that fit my needs, but he also saved me money compared to my previous carrier.
Ray was extremely transparent about what my bill would look like, which I really appreciated—no surprises. The entire experience was smooth, professional, and stress-free.
Since switching, my service has been significantly better, and I couldn’t be happier with AT&T. If you’re considering making the switch, I highly recommend visiting this store and asking for Ray—he will definitely take great care of you!”