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“I want highly COMMEND as well as RECOMMEND this particular UPS store because they have provided EXCEPTIONAL “5 Diamond/5 Star” service beyond compare!!!
The store Manager, Gage Roman and the ENTIRE staff actually assisted us with thwarting a sophisticated criminal enterprise that nearly left my 81 year old father scammed and swindled out of $20,000 dollars!!!
Gage Roman was the epitome of courteous, caring, thoughtful, patient, and professional assistance every step of the way in this process!!! If he can provide this level of service and assistance and compassion with customers in Colorado that he has never met in person then just imagine how much more so that Gage Roman and his ENTIRE staff will take care of your business needs in the greater Clifton New Jersey area!!!
I can sing his praises all day long!!!
This is merely the beginning of well deserved recognition, appreciation and exultations to be showered upon Gage Roman and his truly outstanding leadership at this store and the local community!!!
My deepest and most sincere gratitude and appreciation to Gage Roman and his ENTIRE staff!!!
-Keith Sarntee
Boulder, Colorado”
“The employees at this location are incredibly helpful, hardworking, and efficient. This store is easily 100 times faster and more reliable than any other UPS Store we've ever been to. From the moment we walked in, we felt genuinely welcomed. A special shoutout to Ines, Jose, and James—they excel at multitasking across counters, consistently prioritizing speed without sacrificing great service. We absolutely love coming here!”
“Every staff that I encountered with in the Englewood location. Been nothing but the best really helpful if you're not knowledgeable but u know u need a specific thing done they will handle it and you will by time you leave there.”
“They are always so pleasant, respectful, and helpful every time I visit the store. They consistently go above and beyond to assist, and their excellent customer service truly makes a difference!
Awesome staff.”
“The team member who assisted me was extremely kind, professional, and helpful throughout the entire process. They answered all my questions patiently and made everything quick and easy. I truly appreciate the excellent customer service and positive attitude. Thank you for such a great experience!””
8:30AM - 6:30PM
492C Cedar Ln, Teaneck
Mailbox Centers
“Friendly, efficient, professional and consistently great experience with all their staff, no matter the time of day. Not just my favorite location because they're local, they're truly the best.”
“I received a very friendly and helpful customer service at the store. Great service at the store!
My only regret is that FedEx has scheduled to deliver my package later than I expected. That would make my whole purpose for paying over $200 to ship my very time sensitive package all worthless. I pray that the delivery date changes to at least 2 days earlier. That would mean the world to me.
I have returned to give FedEx a thumbs up ? for an excellent delivery service. Since my last post, FedEx delivered my very time sensitive package two days earlier than previously scheduled. That made all the difference for me.
THANK YOU FEDEX!!!
I will forever relie on your service!”
8:30AM - 7:30PM
4867 Broadway, New York
Mailbox Centers
“Daniel at your Inwood location has done passport pics for both me and 9 month old and did an incredible job. Taking a passport pic of a baby is no small thing, and Daniel had us out of there in 10 mins and under. The result is that my 9 month old now has the best passport picture I’ve ever seen ?”
“Moving was so smooth! Joel, Jennifer and Alberto make moving experience so easy and fast! And more importantly great attitude and hard workers! Couldn’t be happier with my experience!!!”
“I'm shocked at the bad reviews. I go to this location a lot and the staff is always so professional and polite. They always take care of me with patience and respect. I typically go on Saturdays and everyone that works there on Saturday's are all absolutely excellent! They deserve a raise! ;) This location is one of the best UPS locations in the city in my opinion.”
“I cannot share enough what a great experience I had with Lexington Pack and Ship !
The customer service was incredible, especially by Thomas and Irma .
They treated me with such kindness and customer service as I was packing things up to send home after my mother passed. They Helped me decide the best way to send things to minimize my cost,
I felt like Thomas and Irma treated me like their own family ! Where can you go where you feel you get that Kind of attention?
I wish I ran into Irma’s and Thomas’s everywhere I went like the pharmacy and the bank, etc., because the world Would be a better place to live!
Thank you Lex pack and Ship For hiring these great individuals And for sending my so safely. I highly recommend everyone to use this company. !
Joan K.”
“The workers are very professional and knowledgeable. Mr. Peter was very helpful to proceed with my staff and was very kind spending time to resolve my problem. Really appreciate his help! Best regards, Milla ♥️”
“Efficient and super-friendly staff. My go to place for packages. Today I had to resend a document package because I had forgotten to sign a document and the nice guy at the desk gave me a discount on the re-send. He also proactively monitors overnight package progress to make sure there are no issues. That is what I call professional service!”
8:30AM - 8PM
434 Kearny Ave, Kearny
Mailbox Centers
“Always good experience,dropped off packages in a minute, notarized documents, attendee’s very helpful friendly. Been there more than ten times mostly with Amazon returns. Glad it’s in the neighborhood.”
“I saw someone rate the staff as rude in another review. I have used this place multiple times for shipping and while the staff may not be overly friendly they are always helpful and get it done quickly and professionally.”
“Very friendly service. They actually help the community sometimes and what i mean by that is they help low charges sometimes. They helped me once or twice when in was short on a dollar or 2. Just sometimes there's a wait but over all great friendly service and staff.”
8:30AM - 6:30PM
700-76 Broadway, Westwood
Mailbox Centers
“Sal did an incredible job on my seating table poster for my wedding. He was efficient and had it done so fast and really took his time to make it look amazing. 10 out of 10 I recommend.”
8:30AM - 7:30PM
650 E Palisade Ave Ste 2, Englewood Cliffs
Mailbox Centers
“I had a great experience at this UPS location. Every staff member I interacted with was kind, patient, and genuinely helpful. They took the time to answer my questions and made sure everything was handled smoothly, even during a busy time. It’s clear they care about providing good service and making the process easy for customers. Really appreciate the positive attitude and professionalism—definitely one of the better experiences I’ve had shipping packages.”
8:30AM - 7PM
1159 2nd Ave, New York
Mailbox Centers
“Staff at this UPS store are very helpful, personalizing service, providing assistance with both notarization and apostillization/legalization. In brief, staff helped me through a complex task involving mailing approved legal documents to another country. Thank you Jay and colleagues!”
“The store is well organized and in a new location. The parking is easier.The employee was polite, professional and engaging. The employee quickly corrected spelling errors in the last name as I had visited before. Provided information about package handling and services. I left the store in about 5 minutes.”
“I've been receiving packages at this location for a few years now. Never had a problem. Joshua and the team provide excellent and efficient service. Highly recommended!”
8:30AM - 6:30PM
24 W Railroad Ave, Tenafly
Mailbox Centers
“I had a fantastic experience working with Peter. He was professional, responsive, and went above and beyond to make sure everything was done right. It’s rare to find someone so reliable and easy to work with these days. I wouldn’t hesitate to recommend him and will definitely reach out again in the future. Thank you, Peter!”
8:30AM - 6:30PM
5 Sicomac Rd, North Haledon
Mailbox Centers
“Excellent service. All UPS stores should have this type of quality. I was helped immediately very, very happy with their service. That's why I keep coming back here. Definitely a 5 star.
Kahium is very helpful”
“I’ve had a great experience at this UPS Store. The staff is always friendly, helpful, and professional. They go out of their way to make things easy and quick, and I really appreciate their kindness every time I stop in. Highly recommend”
8:30AM - 7PM
300 E 95th St, New York
Mailbox Centers
“Every time I come here I got whatever I want. This person always helps me out with all my needs. Mirage is the best & his kindness it’s beyond all of this. I highly recommend them.. I truly recommend this ups because of his kindness. I wouldn’t go anywhere else because of Mirage . Thank you for having him here to better your company!”
8:30AM - 6:30PM
12-45 River Rd, Fair Lawn
Mailbox Centers
“I needed something notarized and also had three children with me, right before lunchtime, so I was prepared for a challenging experience - especially when I walked in and saw 5 people in line ahead of me. The staff here are incredibly efficient and also so kind- I was utterly amazed at how quickly I was helped. Oftentimes when people are that quick, they are also not as personable or pleasant, but here they were both. I can't believe I had such an amazing experience at a UPS store.”
“The UPS Store in Paramus, NJ offers a quick and efficient experience for its customers. The swiftness of getting in and out is commendable, making it an ideal choice for those who are pressed for time. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. They go above and beyond to ensure a positive experience for every customer. Overall, the combination of fast service and welcoming staff makes this UPS Store a top-notch choice for all your shipping and printing needs.”
“There are not enough words to describe the delightful, efficient, warm and amazing service we received from Johanna the Manager.
She navigated through, multi tasking and assisted everyone especially the elderly that needed that special attention.
I was skeptical to go to FedEx thinking it was so expensive but I needed the documents to arrive on time and was willing to pay the additional price; only to find out I had numerous options that worked with my budget.
Johanna provided us with that individualized value added service, I give her high commendations.
Companies in service and retail should learn from her especially in NYC with her sincerity and honest leadership style, operational efficiency, and ability to foster a positive environment during high-stress and peak periods, mind you she was by herself am sure there were staffing shortages.
Thank you Joanna, I will definitely keep mailing through FedEx now.”
“The place gets busy. Karl and Travis are very helpful
It’s a small space and They don’t have an easy job!
March 2026:
They do passport photos”
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“By far the best UPS Store I have ever been to. The customer service is outstanding, everyone is nice and they even offer notary services which I've used a few times with my wife. I have been coming here for years with not a single bad experience. Whoever is giving bad reviews is probably someone that can't be pleased no matter how good the EE's are.”