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“Pleasant service. Although a small spaced but got what you need. Ample of parking space. Entrance might be a blind spot, it is just beside the gas station. See images for reference”
“I must give kudos to Cindy, the manager of this Post Office location. She has helped me in the past, but today deserves a 5 star. I had sent a letter via Certified mail/return receipt. The receipt is not yet back and may be lost. She printed out a copy of the proof of delivery signature (which I cannot access online) and offered to write a letter to be submitted as proof of delivery for the government office that needs proof that I sent the documents. That is good service ladies and gentlemen.”
“Incredibly nice and helpful folks here. I've had questions on simple domestic mailings as well as more complicated parcels, and they've always guided me through it. Note the parking lot is small and super tight, but there's plenty of parking next door. Regardless, great folks and great service.”
“I have been to this office many times. It is always well stocked with boxes and envelopes of all sizes as well as greeting cards. The premises are clean and the lines are minimal except around closing time.
Tara, the office employee, goes above and beyond to provide phenomenal service. I was shipping a box, which I purchased at the post office. It comes with tape stickers but they weren’t strong enough. Tara graciously offered to double tape the box for me with her own personal supplies of duct tape. She also advised me on the best box size for my items so that I don’t overpay. Great service and reasonable prices!”
“Peter at this USPS office is amazingly helpful, and always has a word of advice on the best way to send my stuff. Glad to have someone with his experience and friendly attitude working here. Even more so through the pandemic when we lost so much in-person connectivity with family, friends, and acquaintances.”
“Walter, the postal service rep is one of a kind! He went out of his way to help me out with my package. He weighed my stuff first to make sure I am saving money and he went ahead and packed my box for me. His good and kind and helpful nature should be emulated and this post office should be very proud for having an employee like him!”
“Best post office ever. Easy kiosk. SWEETEST MAN EVER WORKS THERE. Just the absolute sweetest kindest most helpful guy. I had to write a review about him. He’s in the little side window area where u give packages. Did not catch his name. You are just the best.”
“Paul has made coming to the BH post office stress free and pleasant. For 8 years I would rather drive to Warren or New Providence just to avoid the staff here. But Paul is calm, helpful and really does go above and beyond. Thank you Paul”
“I have recently been taking many packages to this post office, and the woman who works there is so friendly and helpful!! I've dreaded going to other post offices since they act like I am bothering them when I come in with packages to send with QR codes. She is just so nice and professional! Also, the carrier who comes to my home in Millington is awesome too! Thanks so much!”
“I always enjoy coming to this post office. The clerks are always so friendly and fun! I think I’ve met them all but the most recent only comes up on my receipt at clerk #11. Thank you Clerk #11 for your courteous and kind help!”
“Never an issue for the past couple of years. Friendly and helpful as opposed to the horrible Hillsborough Branch. However once I went and it was closed for lunch because there was only 1 person working and her boss told her not to put a note on the door. So i can't give it 5 stars.”
“Never thought I'd leave a 5-star review for a post office, but incredibly grateful for this location reaching out to me during a very difficult and confusing time. Thank you!”
“The 5 stars are mostly for the friendly, professional, engaging postal service worker, Fawn. We absolutely love Fawn. She is always so pleasant and polite. She is efficient and so helpful. She makes our family's experience at this location such a pleasure. We greatly appreciate her warmth, kindness, and genuine spirit. Thank you, Fawn, for making our trips to the US post office such a delight.”
“My son and I just did our passport applications here. We worked with Rita, who was very nice, patient and knowledgeable. It all went smoothly and it was a very good experience.”
“The lady who works here is amazing. Super professional, friendly, always greeting and smiling to customers. She has answered all my questions. I won’t go to any usps around me besides this location. She is amazing and I love how easy she is to talk to. She doesn’t make me feel as a bother with all the questions I have?”
“Had passport appointment for my son, was in & out in 10 minutes. Anyone applying for passport should fill their application before coming this helps process faster”
“I honestly don’t under the negative reviews. The employees are very helpful and friendly and the location is great with plenty of parking and no meters. I got my PO Box at this location instead of Westfield because it makes like so much simpler.”
“Great pharmacy. Owner and staff are professional and friendly, except for one staff in post office who is mean and rude (that was 2 yrs ago), not sure if he still works there.”
“In fact, this place is good, or rather, the woman worker just does her job well! This employee gave me the opportunity to verify addresses before sending my letters. I sent a lot of registered letters, but despite this, she gave me the opportunity on her screen, a display in her system, to check the exact addresses of sending my letters. I told her that the last letter was very important for the lawyer, and she immediately understood me, and also gave me the opportunity to check the exact address in the system. This is far from common and not all post offices give you such a real opportunity, without even asking the employee about it. I've had a lot of bad experiences where postal workers simply refuse this opportunity to give you the right to check the exact address on the screen in the system. Thanks a lot for your great job!”
“This post office actually does what it’s intended to do: mail letters and packages and place sent mail into a correct PO Box. Not all USPS centers can do this, at all. The older gentleman there, is top notch there. He should be a model and example for what the USPS should ought to achieve every single day. There are a couple cranky employees, however so are some of the customers ahead of me in line. Nothing is perfect. This post office is great overall.”
“I live this USPS office because it has the most friendly staff. It has good parking with a customer parking in back of building, with additional street parking. Also good loaction for access to other retail shopping on park Ave in the Scotch Plains”
“When you see a white SUV, expect great service from Gina. If you see a black SUV expect middling to poor service as the clerk who I cant remember is always on her phone and isnt polite. Thankfully Gina is there more often than not. They recently refaced the interior which looks nice.”
“Any USPS location is rated only based on two factors - how quickly do you enter and exit and how good was their customer service?
This is one of the few USPS locations that achieve both. They have a large facility so parking space is never a challenge and the staff are nice and friendly and they check you out sooner too. They have a passport facility attached to it which is great for US passport needs.
They are currently undergoing renovations as I write this review.”
“I’m not surprised this post office has only 2.5 stars. I’ve been to the Milltown location before, but during a recent visit I encountered a postal clerk who made a disrespectful comment to me. The experience was upsetting enough that I submitted a formal complaint — something I’ve never done before. While other staff have been courteous in the past, this interaction broke the tone I expect from USPS. I will not be returning to this location. If zero stars were possible, I would give it. Customer service matters — especially in public service — and tone awareness should be a priority.”
“I don’t know these reviews are so low but I’m a local Sayreville resident and I always go here as a reliable usps. I once came unprepared and I was still treated and serviced with respect and empathy.”
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“I think they’ve done a great job of hearing the feedback on Google and making an effort to improve their friendliness and timeliness at this particular office.”