Verizon is a leading telecommunications company offering a wide range of services, including cell phones, wireless plans, and accessories. The company is known for its friendly and knowledgeable staff, who provide exceptional customer service. Customers have had positive experiences at Verizon stores, with staff members such as Andrew and Zach being praised for their professionalism, patience, and problem-solving skills. They have been able to efficiently set up new phones, upgrade plans, and resolve billing issues to the satisfaction of the customers. However, one customer reported an unpleasant experience with a strong, unpleasant odor in the Verizon store they visited. The customer described the smell as a "rancid" and "dangerous sulfuric attack" that was almost unbearable. Despite this, the customer was able to complete their transaction with the help of the staff. Overall, Verizon appears to be a reliable and customer-focused telecommunications company, with a commitment to providing high-quality service and support to its clients.
Great service from Alizae! She is very helpful and knowledgeable! Alizae calmly helped a room full of customers very quickly and politely! Thank you!
August 2026
Came in for a device upgrade. They had everything I needed and knew exactly what to do. Alizae was patient and a master at multitasking. She did a spectacular job managing the store.
July 2026
Straight forward, great service- staff super helpful! Russell Cellular Montvale came through when Apple didn’t! Thank you!!
