Budget Car Rental offers an uncomplicated and convenient car rental experience. The staff is generally friendly and helpful, although there have been some instances of less than enthusiastic customer service. The cars are typically clean and reliable, and customers report being able to easily change their drop-off location if needed. Some areas for improvement include providing more instructions on using features like toll payment devices. Overall, Budget Car Rental provides a straightforward rental process and reliable vehicles, making it a suitable choice for many customers.