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“I wanted to replace SSD with a bigger size (from 256GB to 2TB), but could not open the SSD cover in my mew laptop. Based on existing reviews, I called the shop and Jimmy kindly picked the call and assured that it can be handled. I immediately drove there and Jimmy explained that the screw heads holding the SSD cover were worn out, skillfully unscrewed them, removed existing 2230 SSD (256GB) and inserted new 2280 size SSD (2 TB) which I already cloned. Now my laptop is working fine with the new SSD. Jimmy really made my day. I truly appreciate him. For anyone who wants to visit the shop, better street-park the car at the Cedar Ln. Plenty of parking spots.”
“I recently traded in two iPhones for upgrades. I completed my upgrade about two weeks before my husband’s, and I worked with Yash both times. He made the entire experience easy and smooth, taking the time to understand my needs and helping me get the best value from my plan.
Yash was patient and willing to answer every question I had, whether it was about the iPhone itself or even specific apps. Because of how positive my experience was, I specifically booked an appointment with him again when it was time to upgrade my husband’s phone.
He also gave me his business card so I could easily reach out if I had any concerns or questions afterward, which I really appreciated. I truly can’t say enough good things about the experience and the level of customer service he provided.”
“I wanna start by saying Matt was AMAZING!!! He was super knowledgeable, made the entire process smooth & very fast, and his customer service skills were amazing; he was so friendly! Ive been an AT&T customer for a while and have been to a handful of stores & have worked with many associates, but this Montvale location has been the best one. I highly recommend asking for Matt if you ever need assistance! This store is about 30 minutes from me… but I will be making it my go-to from now on. A HUGE thank you to Matt!”
“Love these guys! The screen protectors are top of the line and when you go to replace it ($12) they don't just put a new one on, they clean the entire phone and case and make it look brand new again. They better not ever close!!!”
“Today, Tyler helped me resolve the issue. He offered the best solutions for my laptop and clearly explained how I can handle similar issues in the future. I truly appreciate his great help and excellent service. Every time I visit, the staff is very kind and takes the time to thoroughly explain the cause of the problem and how to resolve it, which is very helpful for future reference. Their customer service is excellent, and my issues are resolved very quickly. I highly recommend this place!”
“ari. did a great job. even when i needed to come back to the store he was accommodating everytime. its hard to find someone honest who does good work. definitely worth it.”
“I had a great experience at the Eastchester Verizon store today—Jeremy was incredibly helpful and made everything easy and stress-free. I’ve always had positive experiences at this location, which keeps me coming back. In contrast, I’ve visited the Hartsdale store many times and unfortunately have consistently had poor service there. Highly recommend the Eastchester team!”
“The staff was lovely. I came in to ask about an upgrade phone for my son. They were able to assist me and provide me with a plan with all details if I decided to upgrade. We thought about it and came back two days later to upgrade and take advantage of the Black Friday Deal. We ended up updating 2 phones to the new Iphone 17 Pro Max, we got 2 iPads and a great deal for our trade in phones.
Every one was very friendly, provided great service and ensured all our questions and concerns were addressed. They provided many options, deals and geared us to make a great choice both in value and within our budget.”
“Dear John, since you did such a good job, I am bring my daughter to your store at 3:30pm on this Sat. I would like her line to be joined to my account. Thant you for saving me 2000 dollars of upgrade a new phone. You are the best.”
“Ian and Dave provided exceptional, professional service to me when I switched to AT&T. They were committed to resolving my particular challenges in the switch - I am very grateful! I would recommend them to anyone!”
“I had an outstanding experience at the AT&T store in Pelham. I came in with several issues—billing concerns, needing a new phone, and disconnecting a line—and the team went above and beyond to help me with everything.
Erickwas absolutely incredible. He took the time to call AT&T customer service and worked through my billing issues until he was able to get my costs down. His patience, professionalism, and dedication really stood out.
The owner, Kirby, was just as impressive. He stepped in to assist and also contacted customer service to make sure everything was handled properly. It’s clear that he truly cares about both his customers and his staff.
Every time I visit this store, I receive excellent service and leave feeling taken care of. The team is knowledgeable, friendly, and genuinely committed to helping. I can’t recommend this location highly enough—fantastic people and exceptional customer service all around!”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“Amazing customer service I was just in the store to upgrade my phone and the rep I believe his name was Kevin was super helpful went the extra mile he made the process quick and easy will be coming back to get a few more accessories!”
“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”
“Dennis and Trainee Will are very helpful with all areas of the job very transparent and will help you get the best deal possible I would recommend looking for them when coming in store”
“We had a great experience with David at the Verizon Victra in Ossining, NY. I brought my mother-in-law in because she was in dire need of a new phone, and David was incredibly patient, knowledgeable, and professional from start to finish.
He took the time to explain everything clearly, made sure she was comfortable with the new device, and never rushed us. He truly went above and beyond to make what could have been a stressful situation smooth and easy.
If you’re going to this Verizon location, ask for David — you’ll be in great hands!”
“I went to store for a phone issue, Mike helped me. The service was great especially when he saved me 30 dollars off of my monthly bill. I was greatly appreciative because the saving of money wasn't my reason for the visit. All I can say is this store is a must when needing service.”
“Billy is an expert in his field. Phone issues have become too complicated. Billy is knowledgeable and is a pleasure to work with. This store is the only one I will go to.”
“My mother and I upgraded our phones here. Daniel and the other workers (sorry I didn’t catch your names) were extremely helpful and kind. They were also very nice and patient with my young son. Would recommend to anyone in the area and will be going back here next time I need a new phone.”
“(Translated by Google) Cristal's attention was excellent, the young woman showed great interest in helping me and solving my problem, and much empathy,(Original)La atención de Cristal fue excelente, la joven mostro.mucho interés en ayudarme y solucionar mi problema, y muchasempata, ,”
“I Bought new phone here the employee of this store is very good and the main thing what I want he transferred my all photos and videos and contacts in my new phone Thank you so much”
“Give Byron a Huge raise !
Seriously you can use him as a training model was personable ,professional ,and
efficient . He listens he explains everything he makes everyone in the store feel comfortable with the service they are receiving. He's also patient and kind to older customers . My family always goes to this store and we always will the dynamic in that store is unmatched in the area I go out of my way to go to this location for the excellent service above and beyond helpful .”
“LUIS is awesome. My daughters phone stopped working and her father couldn’t get his first responder credentials uploaded but Luis managed to fix everything. Would definitely recommend”
“Wireless World in Hackensack, NJ
Is a great place to purchase cellular devices. These guys really know about their products and represent AT&T well.”
“Had a broken screen for iPhone 13 Pro Max . Cesar had many in stock with very affordable price ranges. Was able to get the work done within an hour. Great price and service. Will definitely recommend for any repair work.”
“I'm honored to meet this guy today. His name is Juan. He is a representative of a Verizon and a simple mobile store located in whiteplains Rd. He is the definition of a textbook case of who represents a company not what the company represents. This man is passionate about what he does. He's well knowledgeable and well-informed. He's very patient, great listener, and very respectful. I have experienced a lot of customer service representatives but not one like this. Hopefully, he gets rewarded handsomely by the company he represents.Kind gestures go a long way.”
“I had a great experience with David G at Verizon Tarrytown. He was extremely helpful and professional throughout the entire process. We were having some issues with transferring our lines, and he took the time to guide us step by step and make sure everything was resolved smoothly.
David explained everything clearly, answered all of our questions, and made what could have been a stressful situation much easier. His patience and knowledge really stood out.
Thank you, David, for your excellent service!!!”
“Long story short the customer service representatives over the phone refused to help me. The situation was dire so I started trying to find a total wireless store. The closest one was 6 hours away on NYC so due to inaccessibility, like their customer service number, I was prepared for the same treatment. Thankfully this was not the case. An angel of a man named Azim with the patience of a saint assisted me and solved my problem. I can't thank him enough, customer service with total wireless is not dead after all. Thank you again Azim and bless you for being so completely kind and awesome!”
“So helpful. Multiple issues with my case and screen protector and this lovely girl Brooke helped me remedy all of them. Not the first time. She’s helped me in the past. Super polite. Just great all around experience. See Brooke at this location for any issues.”
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“Alex was the most wonderful employee i’ve ever met at AT&T. He was considerate and patient while incredibly smart and fixed any issues we had. Even when i got home and was confused on something we called him and he helped us out loads. He deserves a huge raise or a promotion. Great guy to talk to”