“The store employee was very helpful and courteous He even set up my gateway and activated it since I’m not so computer savvy They need to let people know it’s a third party store which limits some things they can’t help you with. This saves the employee aggravation from rude customers”
“Alex was the most wonderful employee i’ve ever met at AT&T. He was considerate and patient while incredibly smart and fixed any issues we had. Even when i got home and was confused on something we called him and he helped us out loads. He deserves a huge raise or a promotion. Great guy to talk to”
“I recently visited Russell Cellular in Northvale to renew my phone line and it was an amazing experience. As a not so young who isn’t tech-savvy, I was a bit nervous on handling everything, especially since I originally planned to do the renewal online. From the moment I walked in, the staff greeted me with such warm and friendliness. They made me feel welcome and completely at ease. Kelvin Nunez who handled the renewal for me was so accommodating, he took care of everything and even offered to transfer all my data to the new phone without me even needing to ask. Their patience, professionalism and kindness made the entire experience smooth and stress free. I walked in with uncertainty but walked out with a big smile on my face, feeling valued and well taken care of. It’s rare to find that kind of customer care these days. I can’t thank them enough! Highly recommended for anyone, especially not so young like me who need a little extra help.”