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“Unbelievable customer service, responding via phone / text. Extremely friendly and helpful. If you need to fix your device and want good customer service, uBreakiFix at Westwood is the place!”
“I wanted to replace SSD with a bigger size (from 256GB to 2TB), but could not open the SSD cover in my mew laptop. Based on existing reviews, I called the shop and Jimmy kindly picked the call and assured that it can be handled. I immediately drove there and Jimmy explained that the screw heads holding the SSD cover were worn out, skillfully unscrewed them, removed existing 2230 SSD (256GB) and inserted new 2280 size SSD (2 TB) which I already cloned. Now my laptop is working fine with the new SSD. Jimmy really made my day. I truly appreciate him. For anyone who wants to visit the shop, better street-park the car at the Cedar Ln. Plenty of parking spots.”
“Michael was so helpful today! Honestly i dread going to cell phone stores bc it takes sooo long but honestly i was in and out in under 30 min & i bought a new phone, got the screen protector put on & paid off an old phone at the same time. Process was easy & smooth! Michael was so nice throughout the entire process, we cracked some jokes together. Overall great sales man! Would definitely recommend this store location.”
“We were very lucky Robert was working in this location when we visited. He help us with bunch of things we needed, have lots of patience and knowledge. We really appreciated it.”
“I needed a new Zagg protective cover for the iPad. The earlier screen cover, cracked. The young man who helped me was quick, professional and searched for the best fit, to ensure our satisfaction.”
“I purchased a pre-owned iPhone 14 Plus to upgrade my mother's old iPhone 8 Plus. I transferred everything myself, but activation/transferring her active line to the 14 Plus was still required. Since newer models are eSIM-only, I knew it wouldn’t be straightforward. I could have handled it on My Verizon online, but that likely would’ve meant dealing with customer service via phone and wasting time.
This shop is only a block from my place, so on the way to dinner with my mom we stopped in. Patrick and Kyu activated the device quickly and without any issues. Supporting a local business is an easy choice when the service is efficient and reliable—highly recommended.”
“I recently traded in two iPhones for upgrades. I completed my upgrade about two weeks before my husband’s, and I worked with Yash both times. He made the entire experience easy and smooth, taking the time to understand my needs and helping me get the best value from my plan.
Yash was patient and willing to answer every question I had, whether it was about the iPhone itself or even specific apps. Because of how positive my experience was, I specifically booked an appointment with him again when it was time to upgrade my husband’s phone.
He also gave me his business card so I could easily reach out if I had any concerns or questions afterward, which I really appreciated. I truly can’t say enough good things about the experience and the level of customer service he provided.”
“Excellent service and the best prices on the case for my cell phone that I found in the area, they gave us the screen protector at no cost to put it on. Super recommended”
“If you’re not coming here I don’t know where you’re going. Best place for any of your electronic needs!! Anthony gets the job done, great customer service.”
“Had a great experience at the AT&T store thanks to Kevin! He was extremely helpful, patient, and knowledgeable. He took the time to educate me on a lot of features and settings on my phone that I didn’t fully understand before. He made everything simple and easy to follow without rushing us at Definitely recommend asking for Kevin if you visit!”
“ari. did a great job. even when i needed to come back to the store he was accommodating everytime. its hard to find someone honest who does good work. definitely worth it.”
“Today I came in to the att store in Riverdale came in for 1 line to switch from t mobile joangel was the first one at the door eager to help he was patient gave me explanation on all the deals came in wanting one line but he was able to bundle me and help save money with 2 lines with my own personal phones I'm thankful for his help”
“I came in on Thursday with my cousin. His account was extremely messed up. We dealt with a manager by the name of Nelson. He was awesome. He really straighten things up. He took care of my cousin. I strongly recommend Nelson for your phone needs. Thank you Jim and Scott.”
“Dear John, since you did such a good job, I am bring my daughter to your store at 3:30pm on this Sat. I would like her line to be joined to my account. Thant you for saving me 2000 dollars of upgrade a new phone. You are the best.”
“Best costumer service I asked boost mobile if the could transfer my music and photos to a phone if I bought it;and they said no! Mr Steve said he will try his best and yep he transfer everything, I definitely come back to shop a new phone again”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“I went into the store to switch from T-Mobile to AT&T, and Ray was absolutely fantastic. He took the time to really understand what I was looking for and explained all my options in detail. Not only did he help me find a plan that fit my needs, but he also saved me money compared to my previous carrier.
Ray was extremely transparent about what my bill would look like, which I really appreciated—no surprises. The entire experience was smooth, professional, and stress-free.
Since switching, my service has been significantly better, and I couldn’t be happier with AT&T. If you’re considering making the switch, I highly recommend visiting this store and asking for Ray—he will definitely take great care of you!”
“Excellent customer service came in there after walking down main Ave and trying about two other phone stores with bad experiences I was given really good service, leith helped me out he was phenomenal”
“I came here 4 days before my 14 day return deadline in order to return 2 phones, a watch and an iPad.
The previous rep told me after said and done i would pay under 200 but the bill was reflecting 500+ my fault for trusting the rep and not looking at the numbers
Daniella was very professional, provided clarity, paperwork and did not over promise or under deliver. I stayed with att”
“I came the other day, and the girl offered me an upgrade. Today I got my new phone. Her name is Lia she's very nice and talkative. We had a good interaction I recommend her a lot and also the store”
“I cracked my iPhone screen and decided to try this place,when I walked in the young lady was so nice to me and she had wonderful customer service,I felt so comfortable and I was very happy with the results.I will be recommending my friends and family,Thank you very much for such a great experience❤️”
“I went to store for a phone issue, Mike helped me. The service was great especially when he saved me 30 dollars off of my monthly bill. I was greatly appreciative because the saving of money wasn't my reason for the visit. All I can say is this store is a must when needing service.”
“Billy is an expert in his field. Phone issues have become too complicated. Billy is knowledgeable and is a pleasure to work with. This store is the only one I will go to.”
“Marleny Delesus was amazing , patient , thoughtful and very helpful . I still have a few issues but already heading in to see her . She really is a superb manager and made this crazy phone experience much much better !! I give Marleny herself 10 stars .. only reason I stay with Verizon is the customer service like her”
“(Translated by Google) Cristal's attention was excellent, the young woman showed great interest in helping me and solving my problem, and much empathy,(Original)La atención de Cristal fue excelente, la joven mostro.mucho interés en ayudarme y solucionar mi problema, y muchasempata, ,”
“Been here twice. Professional group of young men very helpful and knowledgeable. Best prices on the eastcoast. There's a reason why there always crowded. They give back to the community and there prices are not bad at all. I will continue to do business with them and recommend them to friends.”
“Just had the pleasure to being helped by a real knowledgeable and friendly guy name Nurul. Made a stop at this location cause the convenience & glad I did. Nurul helped me with an issue with my messages not going through. Also got me new screen protector too! Great service. Thank You.”
“I Bought new phone here the employee of this store is very good and the main thing what I want he transferred my all photos and videos and contacts in my new phone Thank you so much”
“Give Byron a Huge raise !
Seriously you can use him as a training model was personable ,professional ,and
efficient . He listens he explains everything he makes everyone in the store feel comfortable with the service they are receiving. He's also patient and kind to older customers . My family always goes to this store and we always will the dynamic in that store is unmatched in the area I go out of my way to go to this location for the excellent service above and beyond helpful .”
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“Ian and Dave provided exceptional, professional service to me when I switched to AT&T. They were committed to resolving my particular challenges in the switch - I am very grateful! I would recommend them to anyone!”