The Verizon store in West Long Branch provides mobile, 5G home internet, and business services. Customers can visit the store, schedule appointments online, or place orders for in-store pickup, free two-day shipping, or same-day delivery. Customer reviews highlight consistently positive experiences with knowledgeable and helpful staff. Multiple associates are praised for their patient and kind service, especially when explaining new features and answering questions. Staff members are noted for their great care and attention in solving problems. One associate is specifically commended for being incredibly helpful and acting as a remarkable advocate for a customer facing a frustrating issue, turning a potentially negative experience into an overwhelmingly positive one. This unwavering positive attitude and dedication to resolution is described as the gold standard of customer service. Long-term customers report that the experience keeps getting better, with the store being very organized and thorough. Staff consistently steer customers toward their best options, searching for different solutions to meet their needs, including finding upgrades at minimal additional cost. The team's efforts are a recognized asset to the business.
Was extremely helpful In transferring my data. Very personable.
May 2026
Had an amazing experience moving my phone lines over to Verizon. Chris A was very knowledgeable about the phones and didn't pressure me at all. He took his time to explain the promotions, plans, and even saved me money. I highly recommend working with him.
March 2026
Chris A was fantastic very helpful and knowledgeable. Highly recommend asking if you need assistance.
