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“I want highly COMMEND as well as RECOMMEND this particular UPS store because they have provided EXCEPTIONAL “5 Diamond/5 Star” service beyond compare!!!
The store Manager, Gage Roman and the ENTIRE staff actually assisted us with thwarting a sophisticated criminal enterprise that nearly left my 81 year old father scammed and swindled out of $20,000 dollars!!!
Gage Roman was the epitome of courteous, caring, thoughtful, patient, and professional assistance every step of the way in this process!!! If he can provide this level of service and assistance and compassion with customers in Colorado that he has never met in person then just imagine how much more so that Gage Roman and his ENTIRE staff will take care of your business needs in the greater Clifton New Jersey area!!!
I can sing his praises all day long!!!
This is merely the beginning of well deserved recognition, appreciation and exultations to be showered upon Gage Roman and his truly outstanding leadership at this store and the local community!!!
My deepest and most sincere gratitude and appreciation to Gage Roman and his ENTIRE staff!!!
-Keith Sarntee
Boulder, Colorado”
“I visit this location pretty often. The staff is always kind and helpful. I need to give a special shout out to staff member Drew Alexander.
I was there in the morning last week. There was at least 6 people ahead of me then eventually some behind me. He was alone in the store but maintained a great attitude. He directed some people to the kiosk for Amazon returns. He took care of everyone’s needs calmly and politely. Drew is a true asset to the team and his dedication to customer satisfaction deserves recognition!”
“The team member who assisted me was extremely kind, professional, and helpful throughout the entire process. They answered all my questions patiently and made everything quick and easy. I truly appreciate the excellent customer service and positive attitude. Thank you for such a great experience!””
8:30AM - 4:30PM
492C Cedar Lane, Teaneck
Mailbox Centers
“Friendly, efficient, professional and consistently great experience with all their staff, no matter the time of day. Not just my favorite location because they're local, they're truly the best.”
“Daniel at your Inwood location has done passport pics for both me and 9 month old and did an incredible job. Taking a passport pic of a baby is no small thing, and Daniel had us out of there in 10 mins and under. The result is that my 9 month old now has the best passport picture I’ve ever seen ?”
“The workers are very professional and knowledgeable. Mr. Peter was very helpful to proceed with my staff and was very kind spending time to resolve my problem. Really appreciate his help! Best regards, Milla ♥️”
“By far the best UPS Store I have ever been to. The customer service is outstanding, everyone is nice and they even offer notary services which I've used a few times with my wife. I have been coming here for years with not a single bad experience. Whoever is giving bad reviews is probably someone that can't be pleased no matter how good the EE's are.”
“Sal did an incredible job on my seating table poster for my wedding. He was efficient and had it done so fast and really took his time to make it look amazing. 10 out of 10 I recommend.”
“I had a great experience at this UPS location. Every staff member I interacted with was kind, patient, and genuinely helpful. They took the time to answer my questions and made sure everything was handled smoothly, even during a busy time. It’s clear they care about providing good service and making the process easy for customers. Really appreciate the positive attitude and professionalism—definitely one of the better experiences I’ve had shipping packages.”
“I’ve never lost a receipt in the past and needed it for work. I know some people have it reprinted all the time at stores, but wow, what a relief. Such a friendly and patient staff who actually addresses each customer with care!”
8:30AM - 5:30PM
96 Linwood Plaza 9 West, Fort Lee
Mailbox Centers
“Our experience in this store has always been positive; perhaps some of the bad reviews may be from customers who happen to be here at the same time with a lot of other customers resulting in longer lines / wait times. We needed to ship a large box to Canada. We were the only customers when we first walked in about 2 days ago and the staff member who assisted us was very helpful in itemizing the contents of the box for Customs Declaration (Government requirement, so unless you want your box opened / inspected by Customs, the contents of the box has to be accurately itemized). Shortly thereafter, about 10 more customers arrived within minutes of each other resulting in a seemingly long queue even with 2 other staff members serving other customers; 1 woman in line seemed to be in a hurry, and I get it that we all prefer not to wait, but sometimes it’s unavoidable.”
8:30AM - 4:30PM
12-45 River Rd, Fair Lawn
Mailbox Centers
“I needed something notarized and also had three children with me, right before lunchtime, so I was prepared for a challenging experience - especially when I walked in and saw 5 people in line ahead of me. The staff here are incredibly efficient and also so kind- I was utterly amazed at how quickly I was helped. Oftentimes when people are that quick, they are also not as personable or pleasant, but here they were both. I can't believe I had such an amazing experience at a UPS store.”
“This store has amazing customer service! We needed to ship the contents of my daughter’s 1-bedroom apartment cross country and Bryan was helpful on the phone before I arrived —suggesting the best times to come and to ask for him when I got there. He really put me at ease. He was so very helpful when I arrived, and took great care in the processing of 27 boxes. He also brought me a chair and I plugged in my phone when it died. I highly recommend this location for shipping…Bryan and his team were so professional and kind. Side note: I learned the hard way that it doesn’t make sense to use the UPS at the Staples Store for a serious shipping project.”
“The UPS Store in Paramus, NJ offers a quick and efficient experience for its customers. The swiftness of getting in and out is commendable, making it an ideal choice for those who are pressed for time. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. They go above and beyond to ensure a positive experience for every customer. Overall, the combination of fast service and welcoming staff makes this UPS Store a top-notch choice for all your shipping and printing needs.”
“Yes, the store is busy and lines get long at times BUT best staff I have come across - mostly because of 1 person’s leadership: Carlos.
Anytime I have come in, I see this young man have patience, give his full attention to the customer he’s helping, and stay calm under the pressure. He finds solutions to an issue rather than excuses. Valuable employee and UPS should recognize that.”
8:30AM - 4:30PM
6-05 Saddle River Rd, Fair Lawn
Mailbox Centers
“Every time I go here, they're always helpful friendly and never have any problems with my packages. It doesn't matter which employee takes them. It's always quick and fast and usually I am returning stuff from amazon.”
“This location is very close to my job which makes my returns so much easier. Also customer service has been amazing never had to wait
More then 5-10 minutes to be checkout more like in and out.”
“Dropped by today to mail off an international parcel and Nico ensured my shipment was handled and processed with the utmost care, professionalism and efficiency. Truly wish every employee was of this man's caliber. Thank you and happiest holidays.”
“I love my local ups store. Everyone is very helpful and professional. And I’ve never had a bad experience there after patronizing this store for years. This is unusual in NYC. What are great and helpful business resource that I gladly recommend to everyone.”
8:30AM - 5:30PM
120 East Main Street, Ramsey
Mailbox Centers
“We have used them several times, and the people at UPS in Ramsey have always been good to us, but during the most recent visit, Andy went above and beyond to help us with an Amazon return while taking care of other customers as well.”
“Absolutely five stars. My experience at this UPS Store was exceptional thanks to Lee. I arrived a little unprepared with two returns, and Lee handled everything with outstanding kindness, patience, and professionalism. The willingness to help made the entire process so much easier, and I truly appreciated the extra time and care that was given to me. That level of genuine care and customer service is rare and truly appreciated. Lee is a wonderful representative of this location and the kind of person who makes customers want to come back. Thank you for turning what could have been a stressful visit into such a pleasant experience. Highly recommended!”
8:30AM - 4:30PM
246 B Livingston St, Northvale
Mailbox Centers
“I’m confused by the bad reviews. I go there all the time, have for years now, and everyone is always kind, not just to me, but to every other customer while I have been there. Even when I have made mistakes with my Amazon returns, they have always been gracious about explaining things to me. Every UPS store I have ever been to charges for packing something for you if it’s not “no box no label.” The woman who works there helped me with color prints for my classroom, and when they didn’t come out right because I had sent them in the wrong format, she happily reprinted them free of charge. Maybe the poor reviews are from people who don’t like that the workers wear masks? Or they don’t like ever being told no, even if it’s done politely? Or there’s another reason, which I suspect but won’t post here? Whatever your issue, I simply don’t believe that these nice people were rude like some of the stories here say.”
“It’s very important extremely likely number 10. They’re very good store efficient professional, friendly. And location is very convenient. What else I could say besides they’re doing everything correct.”
“I went to the store and Nathan greeted me with a smile! He helped me so much and was very informative about packaging and shipping. We probably talked for almost an hour about that. Please ask for Nathan when you are in this store!”
9:30AM - 2PM
463 Livingston St, Norwood
Mailbox Centers
“I was surprised to see mostly negative reviews, as my experience with their services has been positive. I've sent international packages through them, and the pricing has always been reasonable. The owner has consistently been efficient in preparing shipments, including packaging and boxing, making the entire process fast and seamless. My packages have also arrived on time without any issues.
I noticed that Korean appears to be his primary language, so I wonder if language barriers may have contributed to some reviewers perceiving him as unfriendly or even rude. Aside from that, I've found the overall quality of service to be reliable and satisfactory, and I would recommend them based on my experiences.”
“I drop off packages several times a week and have always enjoyed the friendly staff. It's nice to see the same staff as it's personable. Been going here close to 2 years and always pleasant. Wish them lots of success”
“Local post office of my town, always had a quick and wonderful service. They have a decent collection of postal materials. PO boxes are also available for rental.Did my daughter's passport application through this PO as well, the Post Master was super helpful and humble to us.”
“I’m in this post office often, always mailing something. The customer service reps are always polite, friendly, and professional. They are always helpful when I have questions. I have watched them talk to other customers, and I have never experienced them giving an attitude, even when customers ask the same question multiple times. Janell typically sits in the first seat; she always welcomes you with a smile. I don’t know the other lady’s name, but she’s always polite.”
“Holy cow! A UPS store with no line! No waiting! In and out! And the fellow who helped me did so while on the phone with a customer! PLUS he gave me a receipt! What an experience. Much appreciated! ♿️”
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“Chris is so accommodating and he always has a smile on his face. He’s willing to help me every time I go to drop off or pick up, and is such a genuinely great worker. Every store should be lucky enough to have a worker like Chris !!”