GUESS Factory offers a positive shopping experience with friendly and professional staff. Customers appreciate the helpfulness of associates like the store manager and other team members, who provide stylish suggestions and clear information about promos. Many reviews highlight the excellent customer service, noting staff members are kind, patient, and attentive. Shoppers often mention specific employees who make their visits enjoyable. The store features great items, but some customers feel the prices are high compared to similar stores, especially during economic uncertainty. Overall, the store is known for its good selection and friendly atmosphere, encouraging repeat visits.
Brian B the store manager was absolutely amazing and so welcoming he was so sweet and told me about all the deals and also upsold me in more items because of the deals such a nice person I am so thankful for that.
March 2026
Let me start, by saying that every time I shop.at the Bergen mall Guess store, I always get an excellent customer service..Manager Brian is very helpful and courteous at all times. I highly recommend this guess location to anybody who like Guess brand
Keep up the good work guys!!! Shabir (customer).
March 2026
I had the most fabulous experience at this location. On two separate occasions, I had the most friendly store associates assist me. They weren't pushy in the least and yet were so helpful I ended up buying more than I even anticipated because it was such a lovely experience in a retail store. Definitely recommend stopping... read full comment
