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“I had an absolutely fantastic experience with Fabiola at T-Mobile! She was incredibly knowledgeable and took the time to understand my needs, walking me through various options without any rush. She was patient, professional, and genuinely seemed to care about helping me find the best solution.”
“When I lived in Bloomfield I would go to Boost mobile all the time I no longer live in Bloomfield but because of the courteous service with the owner I'll travel to Bloomfield just to go to his store”
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“The gentlemen that helped me Wednesday even was extremely helpful and went above and beyond to make sure I walked out with my phone. He had to stay past closing time because there was a problem transferring my phone number and he made sure the issue was resolved. I am very satisfied. Thank you!! A+ service!!”
“Joe is THE MAN! Joe has been helping me and my family navigate our Verizon Wireless journey since he started this store. He always takes his time, is extremely thorough, and explains everything to make sure I know whats going on with my account. I'll never go anywhere else when it comes to getting new phones or adjusting my Verizon account. Highly recommend.”
“Jason was extremely friendly and helpful. He patiently worked with us while we waited for information from our previous carrier, accommodated changes to one of our lines, and completed the transfer quickly once everything was ready. Great experience overall.”
“Danny at the T-Mobile store was incredibly helpful. He made the whole process of activating my new plan simple and stress free. He explained everything clearly, and really went out of his way to save me a headache. Great customer service and a smooth experience thanks to him!”
10AM - 8PM
453 NJ-17, Paramus
Internet Service Providers
“Incredible Experience! I was assisted by Josh and he was extremely attentive and a wonderful support! Maintained a professional environment and continued to assist in all aspects.”
“Joseph S and Aaron R were very helpful! They helped me order a iPhone 17 Pro Max and even sat through the process of setting the phone up with me! Appreciate their help and will definitely come back to this store!”
10AM - 10PM
685 8th Ave, New York
Internet Service Providers
“Just went to this shop today, Anthony served us and he was amazing, gave us great service and would definitely be back! The other staff members were also very helpful and welcoming !”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“We switched to Pilot at three of our locations a yeqr ago, and we couldn't be more pleased with our decision. We have not had a single problem at any of our locations, and when we do have a question of any kind we are able to get somebody on the phone almost immediately, and each and every Pilot representative has been a pleasure to work with.We would unequivocally strongly recommend Pilot who is looking for a strong, reliable and responsive ISP.”
“I was in the store not so long ago and the experience was excellent, I was attended by Ricky, a great representative and excellent service. Everything is very clear and a lot of help. Go with him!☺️”
“Joe has been troubleshooting tech troubles in my house on my devices for about 4 years. He works on my computer, Samsung phones, Samsung televisions and car blue tooth set-ups. Joe is patient and methodical. His fees are reasonable and he is sensitive to costs. I have had security breaches on my computer that he has corrected and set up protections to avoid future problems. He is pleasant and I trust him. Joe responds quickly to requests. I have used Geek Squad a few times but I prefer to call Joe because he comes to the house and does the work right away and is more reasonable than Geek Squad. He is certainly a lot faster. I recommend Joe 100% , he is an expert in his field, he is a nice man and his fees are reasonable.”
“Moe helped us get a new phone and new lines. He made it so easy for us and so much fun! I totally recommend this store if you want to open a new line, purchase a device or upgrade. He helped us transfer and offered us the best for our account. Would always come back.”
“I visited this location to upgrade my old phone to a new one and had the best experience I could have asked for! Issac and Santi were beyond helpful when walking me through the whole process and getting my new device set up. They were patient in answering all my questions (even the silly ones) without sparing the details. Not only that, they were just lovely people with stellar hospitality and even better conversations!
Thank you Issac and Santi for all your help!! I will absolutely recommend this location to a friend thanks to the staff alone and will be coming back if I ever need more assistance!”
“בעזה״י
I had a really excellent experience at this store
Tenz provided me with an outstanding, professional, courteous and understanding customer-service experience in switching over my phone service and taking advantage of a special offer. I felt he really understood my needs and was able to work with me and make all the pieces fit.
Although my case required quite a bit of work, experience, knowledge and stamina, Tenz was super friendly and professional and stuck with me until all the i’s were dotted and all the t’s were crossed
I really don’t have words for the gratitude i had walking out of the store that day and i appreciate Tenz and his whole team for helping me get set up with a new phone and with new phone service through T-Mobile
I’m currently the proud owner of a new iPhone 17 that i love and am really thankful for the great experience i had in getting it and in getting it set up at this location
May G-d bless everyone with health, success and happiness and may everyone enjoy a peaceful and prosperous 2026”
“Angel was a huge help!! I would recommend asking him for help he gave us all the needed information & had excellent customer service ! Definitely needs to be in management.”
“Me and my family visited Verizon today and we were assisted by the kind and professional Yosef who helped us switch over three of our lines to Verizon as well as getting new home Internet and throughout the whole process. He was very kind and helpful. He answered all of our questions and we will definitely return to have service with him again.”
“I was assisted by SUZEN, a very kind, attentive and, above all, professional lady. I recommend her. She was very patient and solved my problem. Thank you very much and the manager LISSANDRA, an excellent person, also helped a lot with the situation I had. They helped me translate it into customer service. I appreciate both of you for your patience and professionalism.”
“I had a great experience today at this location. Had just spent over two hours on a chat with customer service, trying to resolve a connectivity issue without success. Then fortune struck when I was sent over to speak with Tee. She asked about my visit and I explained to her what brought me in. She went right to work and within a few minutes resolved the problem. Tee was efficient, while being friendly and professional. It was a pleasure meeting her today, and she made my day a bit easier. Thanks Tee!”
“I'm a long time customer of T-Mobile (first Sprint). I bought a phone in ebay and needed a sim card and went to this store. Since I was already there, I asked if I could get the phone activated and transfer all the data/apps. The store manager, Gisselle, happened to be the available person to greet me and respond to my request. I didn't expect such a fantastic service. Not only she's super experienced and knowledgeable (17 years of experience in the phone industry), but also so patient and kind and just nice! The whole process and transfer took approx 45 minutes. So, I had time to chat with her, while she would come and go to answer to other customers, while my phones were in the process. In any case, the staff in some phone stores are known for being cranky. Not here!!! Just the best experience. Thank you.”
“I been coming to this place for 5 year the best customer service ever ☺️ very generous, place always clean very respectful from the manger Zakir to the employee AJ,Petar,Malachi and everyone else best place to come to get your phone and more ?”
“While at New York Flagship I had the best service I have ever had in my 10 years as a loyal T-Mobile customer with a gentleman named DANIEL ROBLES. He was the most knowledgeable, detailed, brilliant, considerate, helpful, kind and thorough and pleasant young man I have had serve me in my highly complicated and challenging needs. This gentleman exceeded all expectations I had walking into your Flagship Store and I am so grateful for his diligence and absolute devotion to the process of completing the endless tasks I required of him. THE BEST SERVER IN YOUR ENTIRE ORGANIZATION. THANK YOU. THANK YOU. THANK YOU. I will never leave T-MOBILE because of the service I received with along with a winning smile, from DANIEL ROBLES. Yours truly,
Carlene Watkins Weinberger”
“I went in for a simple phone upgrade and encountered issues brought on by a bug in Verizon's back end that required the transaction be canceled and re-submitted. John Cruz was helping me and - while the two hour experience of sitting in the Verizon store with two non functional phones stunk - I have to commend him for his patience and communication throughout the process. After initiating the trade-in, John flagged an issue that he suspected based on similar problems other customers had, then got on the phone with Verizon HQ immediately. While my new phone was synching, he was working diligently to address the issue with the trade in, even helping other customers while on hold. I was still there for what felt like days, but I know it would have been even longer if John didn't work proactively to get things fixed as soon as he saw an issue.”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“He was so helpful! I came in because I was having trouble transferring service to my new phone. He did it quickly and we had such a great conversation!! Absolutely recommend coming here!!!!”
“Outstanding experience working with “Shemar” at the T-Mobile location on 28th Street & 3rd Avenue. Shemar went above and beyond, working diligently to make sure my issue was fully resolved. His professionalism and commitment to excellent customer service should absolutely be commended. He was patient, and understanding. I give “Shemar 5 stars” for outstanding customer service — thank you for such a great experience!
Thank you!!”
“I must commend the extraordinary experience I had with Christian at the WNY store. Christian exemplified the very best in customer service -we was not only highly knowledgeable and technically proficient, he was unflaggingly patient, and personable, taking a genuine interest in assisting me through my experience switching my mobile service to Optimum.
I cannot recommend Christian more highly and hope that Optimum recognizes him for his truly exceptional customer service. It was my great pleasure to have met him.”
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“Tariq was a total pro. He hooked me up with my new Samsung Galaxy A35! Mike was also a great help. He transferred my photos/videos onto the new phone. I highly recommend them!”