The Optimum store in Pompton Plains receives high praise for its friendly and helpful staff. Customers appreciate employees like Hank, Andrew, Nicole, and Henry, who are attentive, professional, and willing to go the extra mile. Hank and Andrew stand out for their excellent service, with Andrew even offering to pay for a customer's debit card issue. Nicole and Andrew helped customers save money and find the right products, while Henry provided clear advice and answered all questions thoroughly. Many reviewers recommend visiting this location for great customer service and support. Overall, the store is valued for its caring staff and positive shopping experience.
Robert was extremely helpful and knowledgeable.Very helpful, patient staff. Clean, bright convenient store.
May 2025
I am a huge fan of Optimum fiber optics, but your cable boxes suck. Nicole/Andrew at your Pompton Plains store sold me on a hidden box. Its awesome! They are awesome!
May 2025
Customer Service was excellent. They took me through the transfer process with my new phone. Thank you
