The Optimum store in Pompton Plains receives high praise for its friendly and helpful staff. Customers appreciate employees like Hank, Andrew, Nicole, and Henry, who are attentive, professional, and willing to go the extra mile. Hank and Andrew stand out for their excellent service, with Andrew even offering to pay for a customer's debit card issue. Nicole and Andrew helped customers save money and find the right products, while Henry provided clear advice and answered all questions thoroughly. Many reviewers recommend visiting this location for great customer service and support. Overall, the store is valued for its caring staff and positive shopping experience.
Gemelis and Ruben helps me today was extremely helpful even though I was irate at the time explained everything to me was very impressed with her professionalism
April 2026
The staff at this store are amazing. Everyone is so helpful! Fixed our phone issue in minutes .
thank you
April 2026
This store in Pompton Plains had the most helpful retail consultant named Yasin Cooks. He was able to fix my problem in less then 10 minutes. Thank god for his kindness and being so helpful!! Go here before you call any Optimum 1-800 number.
